General Manager - Operations

WNS; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

WNS, part of Capgemini, seeks a CI General Manager F&A in Pune to lead diverse F&A process accounts, drive operational excellence, and manage client relationships. The role requires strong FP&A and group reporting expertise, and the ability to oversee large teams across towers.

You will implement COPC/ISO quality systems, guide senior heads, participate in recruitment, and align vertical objectives with corporate vision.

Qualifications

• Post graduate or CA/CMA with at least 15 years in F&A.
• Experience in Financial Services domain.
• Strong analytical, communication and leadership skills.

Responsibilities

• Lead diverse F&A process accounts and manage client relationships.
• Drive operational excellence to meet SLA deliverables.
• Spearhead COPC/ISO quality initiatives and train process heads.
• Own P&L for the vertical and plan growth with seniors.
• Coordinate across sales, BD and operations for new products.

Skills

Analytical skills

Communication skills

Team leadership

Client management

ERP experience

FP&A

Group reporting

Risk & controls

Education

Post Graduate or CA/CMA

Tools

ERP systems

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Job Description – CI General Manager F&A Strong domain expertise in F&AThe candidate will be responsible for providing leadership to multiple and diverse / complex F&A process accounts and would be responsible for operational excellence to achieve client SLA deliverables. The role would be responsible for client relationship management, team building and management along with the process delivery goals and implementation of the business. Prior experience in F&A Operations (across towers) with proven ability to manage multiple and diverse finance and accounting processes with large team handling skills The Formulation and achievement of goals (vertical based) , in link with corporate vision, mission and objectives for the Vertical / business To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical’s objectives / super ordinate goal. Spearhead the Quality Movement (COPC/ISO etc) through the quality assurance team, orientation and training of process heads to ensure implementation of the quality system towards building quality as a sustainable edge. Participate in recruitment at all senior levels in the performance in the vision to ensure building a team with a strong customer orientation Provide inputs to the HQ on related diversifications/expansion projects for the vertical and their implementation/fruitification into business as planned. Discuss and implement in consultation with the Business development / sales team on new products/services , market and alliance partners to further business Managing the vertical as a business unit. Profit and loss account of the vertical to be managed as a separate entity. Grow the business / profitability as per KRA. To grow the company consistently & profitably to achieve an organization with growth of people and turnover with good profit margins. Assessment of training needs for all functional heads/ heads of departments for ongoing review Integrates strong commercial acumen into functional responsibilities Undertakes responsibility for the business and people metrics of a business unit or functional group (tracking results, trouble shooting, managing and developing Leads client interactions on behalf of the business unit / EU and facilitates operating units alignment to the agreed upon service standards. Helps unit leaders actively translate the values into day to day actions and behaviors. Empowers teams to respond to business / operating issues in a timely manner Regular interaction with CFO level of client organization Competencies/ Skill set: Excellent analytical and conceptual skills Good Communication Skills Proven team leadership and people management skills (ability to handle large teams) Proven client management skills Deep understanding of business processes and off-shore business environment Ability to handle high pressure situations and multi-task Domain understanding of F&A Flexible to work in shifts Willing to travel Co-ordination and program management skills required to interface with various stakeholdersQualifications Qualified accountant / Post graduate, 15 Years Plus Experience Experience with Financial Services organization Specific Skills: Experience with leading ERP's Strong F&A domain knowledge with experience of managing FP&A and Group reporting teams. Strong experience of driving and executing Transformation projects across F&A processes. Deep understanding of F&A Process Risk & Controls and leading Risk & Control Framework. Excellent People management and stakeholder management skills.

Qualifications

Post Graduate or Qualified CA/CMA

Requirements: