Senior Group Manager F&A Ops (RTR + PTP + OTC)

WNS Holdings; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

WNS Holdings in Pune is seeking a Senior Group Manager of F&A Operations (RTR + PTP + OTC) to lead a globally distributed team and deliver SLA-driven results for a key client. The role requires deep RTR and PTP process knowledge, strong stakeholder management, governance discipline, and a passion for continuous improvement in a technology-driven BPM environment.

The person will oversee client governance, performance reviews, and transformation programs, including automation, analytics, and Power

Qualifications

• RTR and PTP process expertise.
• F&A operations leadership experience across multiple towers including OTC.
• Experience managing global client stakeholders and governance structures.
• Strong governance, compliance, controls and continuous improvement mindset.

Responsibilities

• Lead the F&A Operations leadership team to drive outcomes and ensure SLA delivery with strong client management and operational excellence.
• Demonstrate deep expertise in RTR and PTP, with familiarity to OTC and ability to align multiple towers.
• Manage governance meetings, executive communications, and cross-functional collaboration with Transformation, Technology and Projects.
• Build and mentor a large team of operations managers, team leads and process specialists; drive career development and retention initiatives.
• Drive transformation through process standardization, automation initiatives, RPA deployment, analytics, and Power BI.

Skills

RTR experience

PTP experience

OTC familiarity

Stakeholder management

Executive presence

Team leadership

Governance & controls

Continuous improvement

Communication skills

Analytical skills

Tools

Power BI

Automation / RPA

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description Senior Group Manager F&A Ops (RTR + PTP & OTC) - 100% WFO - Pune (Shift : 4:00 PM to 1:00 AM)

Preferred Experience: RTR + PTP with familiarity across a third F&A tower i.e. OTC and experience managing global teams and client stakeholders.

Key Responsibilities

• Key role in the F&A Operations leadership team, responsible for driving business outcomes and ensuring delivery within SLA commitments with a strong focus on client management, customer satisfaction, operational excellence, team development, and business growth.
• The role requires a strategic F&A professional with deep expertise in Procure-to-Pay (PTP) and Record-to-Report (RTR) processes, excellent stakeholder management skills, strong executive presence, and the ability to manage multiple priorities in a complex and technology-driven BPM environment.
• Strong domain knowledge and client acumen are essential.

1. Working experience in RTR and PTP towers, along with familiarity with a third F&A tower (OTC or equivalent).
2. Excellent communication skills and demonstrated client management experience with a strong orientation toward governance, compliance, controls, and continuous improvement.

Client Interaction

1. Excellent client management capabilities with a focus on achieving superior Voice of Customer (VOC) scores. Build trusted client relationships, support account growth initiatives, identify opportunities for value creation, and contribute to business expansion and ramp-ups.

Process Management

• Responsible for management and coordination of overall operations, SLA delivery across RTR and PTP processes, quality management, governance, and general administration for a key strategic client.
  Manage client governance meetings, conference calls, operational reviews, and executive communications while building strong rapport with key client stakeholders.
• Team Management and People Development

1. Lead and motivate a team of Operations Managers, Team Leaders, and process specialists. Ensure their development through coaching, mentoring, performance feedback, and career development initiatives.
2. Support learning and development programs, employee engagement activities, coaching and counseling, and retention initiatives.
3. Effectively implement rewards, recognition, appraisal, and incentive programs.
4. Foster collaboration through cross-functional teams and knowledge-sharing initiatives.

Competencies / Skill Set

• Experience working in milestone-driven and deadline-oriented environments.
• Strong understanding of PTP and RTR operational metrics, procure-to-pay controls, AP operations, vendor management, reconciliations, financial close activities compliance, and governance requirements.
• Ability to influence senior leadership, collaborate across functions, and drive issue resolution.
• Experience coaching leaders and large operational teams to achieve business objectives.
• Excellent communication, presentation, and stakeholder management skills.
• Strong numerical, analytical, and problem-solving abilities.
• Proven business and commercial acumen.
• Experience supporting business growth, client retention, and new business initiatives.
• Strong internal collaboration with Transformation, Technology, Projects, and Enterprise Units to meet SLA and operational excellence standards.

Transition & Transformation Support

• Responsible for ensuring optimal infrastructure and resource utilization aligned with business requirements and new process migrations.
• Lead a large people management portfolio while ensuring talent development, succession planning, and leadership pipeline creation.
• Drive transformation through process standardization, harmonization, automation initiatives, RPA deployment, analytics, Power BI, and digital transformation programs.