General Manager - Multispecialty Coding Operations

ECLAT Health Solutions; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

ECLAT Health Solutions seeks a General Manager - Multispecialty Coding Operations to lead large-scale coding operations for US clients. You will drive end-to-end performance across multiple specialties, ensuring productivity, quality, and timely delivery.

The role requires 12-17 years of experience in multispecialty medical coding and a track record of building and guiding high-performing teams, with focus on accuracy, efficiency, and revenue integrity.

Qualifications

• 12-17 years of experience in multispecialty medical coding operations.

Responsibilities

• Lead and manage large-scale multispecialty medical coding operations for US healthcare clients.
• Drive operational excellence across specialties including E&M IP/OP, Surgery, Endoscopy, ED Profee, Denials, IVR, Observation, Ancillaries, Pathology, and Radiation Oncology.
• Own end-to-end operational performance including productivity, quality, turnaround time (TAT), SLA compliance, and customer satisfaction.
• Develop and implement strategies to improve coding accuracy, operational efficiency, revenue integrity, and denial prevention.
• Lead client governance through regular business reviews, escalation management, and stakeholder engagement.
• Drive workforce planning, capacity planning, forecasting, and resource optimization across accounts.
• Manage revenue performance, budgeting, operational forecasting, and overall business objectives.
• Build, mentor, and develop high-performing leadership teams including Managers, Team Leads, QA Leads, and SME groups.
• Support new business opportunities, transitions, expansions, and client growth initiatives.
• Ensure compliance with coding guidelines, HIPAA regulations, client requirements, and organizational quality standards.
• Collaborate with Quality, Training, Compliance, Technology, and RCM teams to drive continuous improvement initiatives.
• Lead organizational transformation, automation, and process excellence programs across coding operations.

Job description

General Manager - Multispecialty Coding Operations

12 - 17 Years

Full-Time

• Lead and manage large-scale multispecialty medical coding operations for US healthcare clients.
• Drive operational excellence across specialties including E&M IP/OP, Surgery, Endoscopy, ED Profee, Denials, IVR, Observation, Ancillaries, Pathology, and Radiation Oncology.
• Own end-to-end operational performance including productivity, quality, turnaround time (TAT), SLA compliance, and customer satisfaction.
• Develop and implement strategies to improve coding accuracy, operational efficiency, revenue integrity, and denial prevention.
• Lead client governance through regular business reviews, escalation management, and stakeholder engagement.
• Drive workforce planning, capacity planning, forecasting, and resource optimization across accounts.
• Manage revenue performance, budgeting, operational forecasting, and overall business objectives.
• Build, mentor, and develop high-performing leadership teams including Managers, Team Leads, QA Leads, and SME groups.
• Support new business opportunities, transitions, expansions, and client growth initiatives.
• Ensure compliance with coding guidelines, HIPAA regulations, client requirements, and organizational quality standards.
• Collaborate with Quality, Training, Compliance, Technology, and RCM teams to drive continuous improvement initiatives.
• Lead organizational transformation, automation, and process excellence programs across coding operations.