General Manager-Design

Livspace; Surat; On-site; INR 1,200,000 - 2,600,000; Full time

Job summary

Livspace is seeking a General Manager - Design to own the regional revenue and lead growth for the city. You will manage a diverse team of design and business leaders, drive critical initiatives, and ensure high-quality design closures across our catalogue and services.

You will collaborate with internal stakeholders to improve processes, expand categories, and deliver exceptional customer experiences. The role requires a strong design background (B.Arch or equivalent) with 6–7 years in interior

Qualifications

• Bachelor in Architecture or equivalent; MBA would be an added advantage.

Responsibilities

• Own regional revenue and drive growth across the Livspace Design ecosystem.
• Lead and motivate a city team of BMs, TAMs, IDs, LPs and designers to achieve KPIs.
• Ensure quality design closure of Livspace catalogue products and related home improvement services.
• Develop processes and vendor relationships to support category expansion and customer satisfaction.

Skills

Leadership

Revenue management

Design knowledge

Team management

KPI focus

Education

B.Arch or equivalent

Job description

As a General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Have a strong understanding of both the design requisites and customer experience required to maximize business results.
• Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
• Developing the ecosystem for successful Design experience both for the internal teams and the customers.
• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

External Skills And Expertise

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Deep understanding of interior fit-out industry, processes, market trends etc.
• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Be the Livspace leader in the representative region. Be hungry, humble and lean.