General Manager Banjara Hills

IHG Hotels & Resorts; Hyderabad; Sur place; INR 1 400 000 - 2 200 000; Plein temps

Résumé du poste

IHG Hotels & Resorts is seeking a General Manager in Hyderabad, India to lead day-to-day hotel operations, drive sales and financial returns, and champion brand standards. You will own people development, establish guest-centric programmes and collaborate with the team to enhance service quality and market presence.

The ideal candidate has 5–10 years of hotel management experience, a relevant degree, and fluent English. Local market knowledge and leadership capabilities are essential for success.

Qualifications

• Bachelor's degree in hotel administration or related field.
• Five to ten years of hotel management experience.
• Must speak fluent English.
• Other languages preferred.

Responsabilités

• Lead a hotel team across departments to achieve service excellence.
• Drive sales, revenue and financial performance for the property.
• Develop people, implement succession planning and mentoring.
• Maintain brand standards and local community engagement.

Connaissances

Fluent English

Formation

Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration

Description du poste

Job Description:

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel's service philosophy.


• Develop, implement and monitor team member succession planning to ensure future bench strength.


• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.


• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.


• Drive improvement in guest satisfaction goals.


• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.


• Speak to guests - ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.


• Analyse financials to drive revenues, future profitability and maximum return on investment.


• Use distribution channels and technology platforms to drive revenue and maximise market share.


• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.


• Act as public relations representative to raise awareness of hotel and brand in local community.


• Drive team member involvement in community organisations, activities and businesses.


• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint.


• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.


• Five to ten years' of prior hotel management experience, or equivalent combination of education and experience.


• Experience required may vary based on size and complexity of operation.


• Must speak fluent English.


• Other languages preferred.