General Manager - Holiday Inn Express, Kolkata Airport

IHG Hotels & Resorts; India; A distancia; INR 2.500.000 - 3.600.000; Jornada completa

Descripción de la vacante

IHG Hotels & Resorts is seeking a General Manager to lead the hotel’s daily operations, maximize sales and financial returns, and ensure brand standards are upheld. The role focuses on developing people, driving guest satisfaction, and building the hotel’s presence in the local market.

The GM will oversee budgeting, revenue management, and asset leadership while maintaining a safe environment and strong community relations.

Formación

• Must speak fluent English.
• Bachelor’s degree in Hotel Administration or Business Administration (or equivalent).
• Five to ten years’ hotel management experience, or equivalent mix of education and experience.

Responsabilidades

• Lead day-to-day hotel leadership and drive sales and revenue.
• Develop and mentor teams; implement succession planning and performance goals.
• Maintain brand standards and raise local hotel awareness.
• Drive guest experience improvements and customer relationship building.
• Prepare annual capital, cash flow and sales/marketing plans and forecasts.
• Ensure a safe environment and act as a public relations representative in the local community.

Conocimientos

Fluent English

Educación

Bachelor’s degree / higher education in Hotel Administration or Business Administration

Descripción del empleo

Role Purpose

As General Manageryou will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel andbrand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guestsatisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.
• Other languages preferred.