Cluster General Manager - Hotel Operations

Shilton Hospitality Pvt Ltd; Bengaluru; On-site; INR 4,600,000 - 7,800,000; Full time

Job summary

Shilton Hospitality Pvt Ltd in Bengaluru seeks a Cluster General Manager to lead day-to-day operations across multiple hotels and resorts in the Greater Bengaluru Area. This full-time on-site role drives revenue, occupancy, and guest satisfaction, while guiding front office, housekeeping, F&B, and events teams.

You will build business plans, manage costs, mentor teams, and foster partnerships with corporate functions and local partners to elevate service standards and brand growth.

Qualifications

• Strong hotel and resort operations management across multiple properties.
• Experience in revenue management, budgeting, cost control.
• People leadership, staff training across diverse hospitality functions.
• Capability in guest relationship management and handling escalated concerns.
• Proficiency with hotel management systems and reservations platforms.
• Knowledge of safety, hygiene regulations and compliance requirements.
• Strong communication, negotiation and stakeholder management with internal teams and partners.

Responsibilities

• Oversee day-to-day operations of multiple properties.
• Develop and execute business plans to drive revenue and occupancy.
• Monitor guest satisfaction and resolve escalated issues.
• Lead and mentor property management teams across locations.
• Coordinate with marketing and corporate functions for growth initiatives.
• Ensure compliance with company policies and regulatory requirements.

Skills

Front Office Operations

Housekeeping

Food & Beverage

Guest Services

Revenue Management

Budgeting

Cost Control

Financial Analysis

Team Leadership

Staff Training

CRM

Hotel Management Systems

Reservations Platforms

Compliance

Stakeholder Management

Communication

Education

Bachelor's degree in Hospitality Management

Advanced hospitality certifications

Tools

Hotel Management Systems

Reservations Platforms

Job description

Company Description

Shilton Hospitality Pvt Ltd is a diversified hospitality company operating business hotels, resto-bars, catering services, music festivals, and leisure resorts. The group focuses on delivering distinctive guest experiences across both corporate and leisure segments. Its portfolio combines accommodation, dining, events, and entertainment offerings to serve a wide range of customer needs. Shilton Hospitality values service excellence, operational efficiency, and innovative concepts in hospitality. The company offers growth opportunities for professionals interested in multi-format hospitality operations and management.

Role Description

The Cluster General Manager is a full-time, on-site leadership role based in the Greater Bengaluru Area, responsible for overseeing multiple properties within the Shilton Hospitality portfolio. This role manages day-to-day hotel and resort operations, including front office, housekeeping, food and beverage, catering, and event activities, ensuring consistent service standards across locations. The Cluster General Manager develops and implements business plans, drives revenue and occupancy, controls costs, and ensures compliance with company policies and regulatory requirements. Daily responsibilities include leading and mentoring property management teams, monitoring guest satisfaction, resolving escalated issues, coordinating with corporate functions, and optimizing operational processes. The role also involves building local partnerships, supporting marketing and promotional initiatives, and contributing to strategic decisions that enhance brand reputation and long-term growth.

Qualifications

• Strong hotel and resort operations management skills, including oversight of front office, housekeeping, food and beverage, and guest services.


• Demonstrated ability in revenue management, budgeting, cost control, and financial analysis for multi-property clusters.


• Experience in team leadership, performance management, and staff training across diverse hospitality functions.


• Capability in guest relationship management, service quality improvement, and handling escalated customer concerns.


• Proficiency in using hotel management systems, reservation platforms, and basic office productivity tools.


• Knowledge of hospitality industry standards, safety and hygiene regulations, and compliance requirements.


• Strong communication, negotiation, and stakeholder management skills with internal teams and external partners.


• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; an advanced degree or specialized certifications in hospitality are an advantage.


• Prior experience as a General Manager or Cluster/Area Manager in hotels, resorts, or similar multi-unit hospitality environments.


• Ability to work on-site across properties in the Greater Bengaluru Area, with flexibility for extended hours as required by operations.