General Manager

Hotel Three Seasons; Mathura; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Hotel Three Seasons in Amritsar/Ludhiana area seeks a General Manager to lead all hotel operations and drive service excellence. You will manage front desk, housekeeping, F&B, and maintenance, develop staff, set work schedules, and monitor occupancy, revenue, and costs to sustain growth.

Ideal candidates will have proven hospitality leadership, strong communication skills, and a solid grasp of budgets and guest satisfaction. This role requires on-site work in a dynamic hotel environment.

Qualifications

• Proven experience in hotel or hospitality management or supervisory/GM role.
• Strong leadership and staff development capabilities.
• Solid understanding of hotel operations: front office, housekeeping, F&B, maintenance.
• Budgeting, cost control, and revenue analysis skills.
• Excellent guest service and communication abilities; handling escalations.
• Familiarity with hotel management systems and standard office software.
• Strong organizational skills and ability to prioritize tasks.
• Fluency in English; local languages preferred for clear communication.
• Willingness to work flexible hours including weekends.
• Diploma/degree preferred; equivalent experience considered.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, F&B, and maintenance.
• Lead staff development, schedule planning, and performance reviews.
• Monitor occupancy, revenue, and cost control measures.
• Implement sales and promotional strategies to drive occupancy and revenue.
• Ensure compliance with safety, hygiene, and regulatory requirements.
• Handle guest feedback and escalations and coordinate with vendors.

Skills

Leadership

Team management

Conflict resolution

Budget management

Guest service excellence

Communication (English)

Time management

Multilingual (local languages)

Flexibility (weekends)

Education

Diploma or degree in Hotel Management

Tools

Property Management System (PMS)

Office software

Job description

Company Description

Hotel Three Seasons is a hospitality provider serving guests in the Vrindavan area, offering comfortable accommodations and attentive service. The hotel focuses on creating a welcoming environment for business and leisure travelers, with an emphasis on cleanliness, safety, and guest satisfaction. Team members are encouraged to collaborate to deliver a consistent and high-quality guest experience. The organization values reliability, professionalism, and a strong customer service mindset in all roles. As the hotel continues to grow, it seeks leaders who can help strengthen operational standards and enhance its reputation in the local market.

Role Description

The General Manager is a full-time, on-site leadership role based in the Amritsar/Ludhiana area, responsible for overseeing all hotel operations. This role manages daily front office, housekeeping, food and beverage, and maintenance activities to ensure smooth functioning and excellent guest service. The General Manager leads and develops staff, sets work schedules, conducts performance reviews, and promotes a positive and inclusive workplace culture. They monitor occupancy, revenue, and cost controls, implement sales and promotional strategies, and ensure compliance with safety, hygiene, and regulatory requirements. The role also involves handling guest feedback and escalations, coordinating with vendors and service providers, and reporting operational and financial performance to ownership or senior leadership.

Qualifications

• Proven experience in hotel or hospitality management, ideally in a supervisory or general management capacity.
• Strong leadership, team management, and conflict-resolution skills, with the ability to motivate and develop diverse staff members.
• Solid understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance processes.
• Ability to manage budgets, control costs, analyze performance metrics, and drive revenue growth.
• Excellent guest service and communication skills, with the ability to handle complaints and maintain high satisfaction levels.
• Knowledge of basic hotel management systems and common office software; familiarity with property management systems is an advantage.
• Strong organizational and time-management skills, with attention to detail and the ability to prioritize multiple tasks.
• Fluency in English and local languages preferred, with clear spoken and written communication.
• Availability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Diploma or degree in Hotel Management, Business Administration, or a related field is preferred; equivalent experience will be considered.