GEMS Logistics Manager

通用磨坊股份有限公司; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

General Mills in Mumbai seeks a Logistics Manager to lead ocean freight strategy, CTS transformation and digitization across Global Emerging Markets. This role partners with market supply chain teams, global sourcing, customer service, and D&T to drive cost efficiency, service reliability, and scalable capabilities.

The candidate should have 5+ years in logistics and end-to-end supply chain, with hands-on digitization experience and MBA preferred from a top-tier school.

Qualifications

• MBA preferred or equivalent from a top-tier business school.
• 5+ years in Logistics/Ocean Freight/Customer Service within Supply Chain.
• Strong understanding of end-to-end supply chain.
• Hands-on experience with digitization and visibility tools.
• Analytical capability to assess cost, performance, and service trade-offs.

Responsibilities

• Lead end-to-end ocean freight operations and governance.
• Drive CTS transformation across Global Emerging Markets.
• Identify and implement O2C digitization initiatives.
• Partner with sourcing, customer service, and D&T teams.
• Lead cross-market stakeholder alignment and quarterly reviews.

Skills

End-to-end supply chain

Digitization & visibility tools

Analytical capability

Stakeholder management

Cross-functional collaboration

Education

MBA preferred

Top-tier business school graduate

Tools

project44

Job description

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

Position: Logistics Manager – Global Emerging Markets

Reporting to: Region Head – Logistics and Customer Service, GEMs

Department: Supply Chain

This role leads supply chain transformation initiatives across Global Emerging Markets (GEMs), with a strong focus on Cost-to-Serve (CTS), Customer Service, Digitization, and Process standardization. The position partners closely with market supply chain teams, global sourcing, customer service, and digital & technology (D&T) teams to drive cost efficiency, service reliability, digitization, process standardization and scalable supply chain capabilities.

Key Responsibilities

Ocean Freight Strategy & Execution

• Lead end-to-end ocean freight operations, including carrier negotiations, contract management, tender alignment, Quarterly Business Reviews, and Operations Efficiency.
• Own and manage ocean freight performance governance, ensuring service reliability, cost optimization, and compliance with contractual terms.
• Act as the primary escalation point for ocean freight–related risks and disruptions, driving timely resolution in collaboration with internal and external stakeholders.
• Partner with Global Sourcing to ensure freight contracts, tenders, and commercial agreements are in place and effectively deployed across markets.
• Collaborate with market supply chain leaders to address carrier performance gaps and continuously improve service levels.

Digital Enablement & Visibility

• Lead and manage project44 implementation and adoption for ocean freight tracking, visibility, and performance management.
• Drive usage of digital visibility tools to improve proactive exception management, decision-making, and KPI tracking.
• Identify opportunities for further digitization and automation across freight execution and logistics workflows.

Cost-to-Serve (CTS) Transformation

• Partner with market supply chain teams to identify cost-to-serve improvement opportunities across transportation, warehousing, and order fulfilment.
• Collaborate with SC leaders to ensure cost-savings targets are defined, tracked, and delivered, supporting both short-term initiatives and long-term structural improvements.
• Lead cost-to-serve reviews, developing insights, recommendations, and executive‑ready leadership presentations.
• Partner with international CTS teams to drive standardization and simplification of supply chain processes across Global Emerging Markets.

Order-to-Cash & Process Simplification

• Identify and lead initiatives to simplify and digitize the Order-to-Cash (O2C) cycle, reducing manual effort, variability, and cycle times.
• Partner with Digital & Technology (D&T) teams to source, design, and implement scalable digital solutions across GEMs.
• Drive harmonization of supply chain processes to improve consistency, control, and scalability.

Customer Service & Stakeholder Collaboration

• Work closely with customer service teams to ensure quarter-end RNS delivery and mitigate service risks.
• Support and lead EDI implementation with distributors and suppliers to improve data accuracy, speed, and reliability.
• Partner with customer service teams to standardize Incoterms across GEMs, improving clarity of ownership, cost allocation, and execution accountability.
• Influence and align cross‑functional stakeholders across markets, regions, and global teams.

Key Skills & Capabilities

Functional & Technical

• Graduate from a top‑tier business school (MBA preferred)
• 5+ year experience in Logistics/Ocean Freight/Customer Service focussed, Supply Chain roles
• Strong understanding of end-to-end supply chain
• Hands‑on experience with digitization, supply chain systems, and visibility tools
• Solid analytical capability to assess cost, performance, and service trade‑offs.

Transformation & Leadership

• Proven ability to lead cross‑functional transformation initiatives across multiple markets.
• Strong stakeholder management and influencing skills in a matrixed, global environment.
• Experience translating data and insights into clear executive‑level presentations and recommendations

Soft Skills

• Excellent communication and presentation skills.
• Ability to operate in ambiguity and drive outcomes without direct authority.
• Strong collaboration mind-set with a bias for action.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.