GEMS Logistics Manager

Genl Mills India Priv LTD; Mumbai; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

General Mills is seeking a Logistics Manager for Global Emerging Markets to lead transformation initiatives in CTS, O2C and freight optimization across markets. You will manage ocean freight operations, drive digitization with project44, collaborate with sourcing teams, and deliver cost-to-serve improvements while ensuring service excellence and scalable processes across GEMs.

This role requires strong stakeholder management in a global, matrixed environment and the ability to translate data

Qualifications

• MBA preferred or equivalent
• 5+ years in Logistics/Ocean Freight/Customer Service
• Strong end-to-end supply chain knowledge
• Hands-on digitization and visibility tools experience
• Analytical skills to assess cost, performance and service trade-offs

Responsibilities

• Lead end-to-end ocean freight operations including carrier negotiations and contract management
• Drive Project44 implementation for tracking, visibility and performance management
• Identify CTS improvements across transportation, warehousing and order fulfilment
• Standardize O2C processes and drive digitization to reduce cycle times
• Collaborate with market supply chain leaders and cross-functional teams to deliver cost savings and service excellence

Skills

MBA

Logistics

Ocean Freight

Customer Service

Data Analytics

Digitization

Stakeholder Mgmt

Education

MBA Preferred

Tools

Project44

Job description

COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

Position: Logistics Manager – Global Emerging Markets Reporting to: Region Head – Logistics and Customer Service, GEMs Department: Supply Chain This role leads supply chain transformation initiatives across Global Emerging Markets (GEMs), with a strong focus on Cost-to-Serve (CTS), Customer Service, Digitization, and Process standardization.

Key Responsibilities

Ocean Freight Strategy & Execution

• Lead end-to-end ocean freight operations, including carrier negotiations, contract management, tender alignment, Quarterly Business Reviews, and Operations Efficiency.
• Own and manage ocean freight performance governance, ensuring service reliability, cost optimization, and compliance with contractual terms.
• Act as the primary escalation point for ocean freight–related risks and disruptions, driving timely resolution in collaboration with internal and external stakeholders.
• Partner with Global Sourcing to ensure freight contracts, tenders, and commercial agreements are in place and effectively deployed across markets.
• Collaborate with market supply chain leaders to address carrier performance gaps and continuously improve service levels.

Digital Enablement & Visibility

• Lead and manage project44 implementation and adoption for ocean freight tracking, visibility, and performance management.
• Drive usage of digital visibility tools to improve proactive exception management, decision‑making, and KPI tracking.
• Identify opportunities for further digitization and automation across freight execution and logistics workflows.

Cost-to-Serve (CTS) Transformation

• Partner with market supply chain teams to identify cost-to-serve improvement opportunities across transportation, warehousing, and order fulfilment.
• Collaborate with SC leaders to ensure cost‑savings targets are defined, tracked, and delivered, supporting both short‑term initiatives and long‑term structural improvements.
• Lead cost‑to‑serve reviews, developing insights, recommendations, and executive‑ready leadership presentations.
• Partner with international CTS teams to drive standardization and simplification of supply chain processes across Global Emerging Markets.

Order-to-Cash & Process Simplification

• Identify and lead initiatives to simplify and digitize the Order-to-Cash (O2C) cycle, reducing manual effort, variability, and cycle times.
• Partner with Digital & Technology (D&T) teams to source, design, and implement scalable digital solutions across GEMs.
• Drive harmonization of supply chain processes to improve consistency, control, and scalability.

Customer Service & Stakeholder Collaboration

• Work closely with customer service teams to ensure quarter‑end RNS delivery and mitigate service risks.
• Support and lead EDI implementation with distributors and suppliers to improve data accuracy, speed, and reliability.
• Partner with customer service teams to standardize Incoterms across GEMs, improving clarity of ownership, cost allocation, and execution accountability.
• Influence and align cross‑functional stakeholders across markets, regions, and global teams.

Key Skills & Capabilities Functional & Technical

• Graduate from a top‑tier business school (MBA preferred)
• 5+ year experience in Logistics/Ocean Freight/Customer Service focussed, Supply Chain roles
• Strong understanding of end‑to‑end supply chain
• Hands‑on experience with digitization, supply chain systems, and visibility tools
• Solid analytical capability to assess cost, performance, and service trade‑offs.

Transformation & Leadership

• Proven ability to lead cross‑functional transformation initiatives across multiple markets.
• Strong stakeholder management and influencing skills in a matrixed, global environment.
• Experience translating data and insights into clear executive‑level presentations and recommendations
• Structured problem‑solving mind‑set with a focus on simplification and standardization.

Soft Skills

• Excellent communication and presentation skills.
• Ability to operate in ambiguity and drive outcomes without direct authority.
• Strong collaboration mind‑set with a bias for action.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.

New possibilities. Bold thinking. Real heart. Build remarkable brands with remarkable people. At General Mills, we make food the world loves. Across 100+ markets, we come together to create, innovate and grow. Here, you’ll do meaningful work and help to lead the future of food at a company that stands for good.

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