GCC - Application Support Specialist

Air Liquide; New Delhi; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Air Liquide is seeking a GCC Application Support Specialist to support procurement applications, ensure data quality, and drive user training across multiple time zones. The role involves incident management, evolving the tool, and documenting changes while collaborating with DDS, Procurement and business process owners.

You will develop self-help materials, prepare tutorials, and maintain training dashboards, enabling efficient usage by internal users and suppliers. Fluent English is required.

Qualifications

• Strong communication skills and understanding of procurement processes.
• Experience with data management (ETL) and data quality control.
• Proven ability to coordinate and work with large, diverse teams.
• Strong documentation skills and ability to develop workflows and training materials.

Responsibilities

• Act as Local Solution Owner for procurement applications and provide Level 1 & 3 incident management.
• Lead training and knowledge transfer for users and suppliers.
• Support application evolution: testing, feature feasibility studies, and release coordination.
• Document all system changes and develop SOPs; maintain change history for releases.
• Create tutorials and training materials; build a knowledge repository.

Skills

Communication

Procurement

Data management (ETL)

Coordination

Documentation

Ticketing tools

Autonomy

Digital mindset

Fluent English

Tools

Ticketing systems

ETL tools

Job description

How will you CONTRIBUTE and GROW?

As part of the digital transformation of Air Liquide Groups procurement processes, tools, procedures, and working methods are being harmonized and simplified to provide users with comprehensive and efficient tools. To support this transformation, the GCC Application Support Specialist will be responsible for business support and knowledge transfer. Their main mission will be to contribute to application development and upgrades, as well as training for users and suppliers.

Local Solution Owner

• Single point of contact for local Administration
• Incident Management (Level 1 & 3) & Alignment between tools (Vendor & Air Liquide)
• Data quality control
• Data cleansing
• User access Management

Application evolution support

• Train / upgrade self to be the SME of the Digital Procurement application
• Contribute to the definition of the tool process (Evolution)
• Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation
• Collaborate with business process owners and Digital Managers to define the evolution needs
• Execute testing of the application during various releases under group solution team coordination
• Communicate the functional and technical changes on the application to various stakeholders
• BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation

• Document all the system changes throughout the evolution of the application
• Responsible for documenting SOPs for existing and new workflows
• Prepare Gap analysis documents and maintain change history for new releases
• Responsible for developing digital promenade (self help) for each module
• Responsible for preparing tutorial videos and updating the training material
• Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)
• Communicate new features/ functionalities to the user community

Training and Knowledge transfer

• Develop annual training plan in collaboration with all the stakeholders
• Organize and deliver regular training sessions for internal users while onboarding new resources
• Organize and deliver adhoc training sessions for target audience
• Organize and deliver training sessions whenever new functionalities/ features are introduced
• Building and maintaining a training dashboard

Are you a MATCH?

• Strong Communication skills are must
• Understanding of Procurement processes
• Knowledge & Experience on data management (ETL)
• Proven ability to coordinate and work with large and diverse teams
• Strong Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials
• Experience on any ticketing management tools
• Autonomy, Responsiveness, Digital mindset
• Fluent English

Note : need to work on different time zones

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.