GBS Training Specialist

UPS Supply Chain Solutions (UPS SCS); Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

UPS Supply Chain Solutions (UPS SCS) in Pune, India seeks a GBS Training Specialist to coordinate and facilitate training for Customer Care Agents, ensuring effective learning aligned with goals.

The role supports onboarding, ongoing skill development, process updates, and system training, requiring a clear communicator and collaborative facilitator who translates complex processes into practical, agent-friendly learning experiences grounded in adult learning principles.

Qualifications

• Typically requires a four-year degree or equivalent experience.

Responsibilities

• Coordinate and facilitate training for Customer Care Agents.
• Support new hire onboarding and ongoing skill development.
• Collaborate with Process and Operations to align training with metrics and quality standards.
• Analyze training content to identify opportunities for improvement.
• Deliver training that translates complex processes into practical, agent-friendly learning experiences.

Skills

Training

Facilitation

Onboarding

Collaboration

Communication

Adult learning principles

Team building

Problem solving

Performance improvement

Education

Four-year degree or equivalent experience

Job description

Job Summary

GBS Training Specialist.

The Training Specialist coordinates and facilitates training for Customer Care Agents, ensuring learning experiences are effective, engaging, and aligned with operational goals. This role analyzes training content to identify opportunities for improvement and collaborates closely with Process and Operations partners to ensure training materials support performance metrics and quality standards.

The Training Specialist supports new hire onboarding, ongoing skill development, process updates, system training, and performance improvement initiatives. The ideal candidate is an engaging facilitator, a clear communicator, and a strong collaborator who can translate complex processes into practical, agent-friendly learning experiences grounded in adult learning principles.

The Learning Facilitation Analyst delivers employee training courses, which may focus on team building skills, problem solving, specific job-related skills, or other capabilities critical to UPS's success. Learns applicable knowledge and skills sufficiently to convey them to an audience. Follows up with training participants to solicit feedback and evaluate the effectiveness of the learning opportunity. Partners with course developers to continually improve training activities. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a player coach but primary focus is individual expertise. Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members. Receives guidance on a regular basis. Entry-level to UPS's professional career track. Typically requires a four-year degree or equivalent experience.

Responsibilities

Qualifications

• Typically requires a four-year degree or equivalent experience.

Job Type

• Temporary Position - 6 Months
• Employee Type: Fixed Term (Fixed Term)

Key Skills

• Training
• Facilitation
• Onboarding
• Collaboration
• Communication
• Adult learning principles
• Team building
• Problem solving
• Performance improvement