GBS Preferred Cust Associate

This is CNY; Anupgarh; On-site; INR 240,000 - 360,000; Full time

Job summary

UPS in India is seeking a customer service professional for UPS Preferred accounts. You will provide a one-to-one service, analyze and resolve problems, handle tracing and claim inquiries, and own customer situations through resolution.

You will build relationships with Billing, Delivery Information and Operations, and contribute to overall customer satisfaction. A high school diploma and strong communication and problem-solving skills are required; prior customer service helps.

Qualifications

• High school diploma, GED, or International equivalent.
• Strong oral and written communication skills.
• Strong problem solving skills.
• Previous customer service experience - Preferred.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Education

High school diploma or International equivalent

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications

• High school diploma, GED, or International equivalent.
• Strong oral and written communication skills.
• Strong problem solving skills.
• Previous customer service experience - Preferred.

Employee Type

• Permanent

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