Functional Training and Development Specialist, Bengaluru,IND

Diversified; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Diversified is seeking a Training & Development Specialist to design and deliver training across the Rollout Services division of Global Services Group. You will source content from SMEs, design applicable training, and drive delivery using a mix of documentation, instructor-led, virtual, and digital learning.

You will manage training schedules, track certifications, and collaborate with the Business Systems team to align processes with tools.

Qualifications

• 5+ years of learning and development experience.
• Proven experience in developing training modules.
• ConnectWise Manage and Sell system experience required
• Instructional Design with multiple modalities (Documentation, ILT, vILT, eLearning, Mobile/Video)
• Strong focus on process improvement and leveraging technology.

Responsibilities

• Meet with internal business leaders to assess training needs.
• Design, source, and deliver training solutions.
• Gather content from SMEs for all departments.
• Deliver content via micro-learning and other efficient methods.
• Manage and track training courses using the LMS (Cornerstone).
• Collaborate with Business Systems to align processes with tools.
• Own ConnectWise onboarding training for new staff and refresher topics.
• Develop, implement and maintain training schedules.
• Analyze processes to identify training opportunities and improve efficiency.
• Generate reports to identify team weaknesses and training needs.

Skills

Instructional Design

Curriculum Development

Training Delivery

Stakeholder Management

Project Management

Education

Bachelor’s degree

Tools

Cornerstone LMS

ConnectWise

Microsoft Office

Job description

Job Summary:

The Training & Development Specialist is an operational role that will be assisting in development of training content and its delivery across Rollout Services division under Global Services Group. As a training specialist, you will seek to find resourceful ways to bring learning to the organization. You will source content from SME’s and business stakeholders to design and conduct required training. In this role you will drive and track training initiatives. You will be the constant between all teams and will determine if we need to provide additional training and/or revise a process.

Primary Duties and Responsibilities:

The job responsibilities of the Training Specialist include the following:

• Meet with internal business leaders to assess training and development needs
• Come up with best solutions to get training designed, sourced (if appropriate) and delivered
• Gather content from SME’s and design applicable training for all Rollout Services departments.
• Present innovative ways to deliver required content without taking audiences off the job for extended periods, offering micro or bite size learning approach & communications
• Manage and track training courses and certification programs using the company LMS, Cornerstone where possible.
• Work closely with the Business Systems team to ensure our processes are in line with what our tools have to offer.
• Own ConnectWise training for the onboarding process for new employees and for all staff for refresher or new topic/process training.
• Develop, implement, and maintain training schedule
• Consistently analyze and review processes and identify opportunities for improvement
• Utilize existing software to pull reports and identify team weaknesses and training opportunities

Job Qualifications:

Education/Certifications: Bachelor’s degree preferred

Required/Desired Knowledge, Experience and Skills:

• 5+ years’ learning and development experience.
• Proven experience in developing training modules.
• ConnectWise Manage and Sell system experience required
• Highly skilled in Instructional Design with experience developing training in multiple modalities that may include Documentation, Instructor Led Training, Virtual Instructor Led Training, Digital/eLearning and possibly Mobile and Video learning.
• Passion for improving processes, systems and procedures while leveraging technology, Possess a high degree of flexibility, creativity, persistency, and resiliency
• Ability to communicate effectively will all levels of employees & leadership, and operate in a matrix organization with shifting priorities.
• Experience working with various business units/departments and have notable and referenceable success driving successful training initiatives.
• Knowledge in understanding technology, technical jargon, system architecture and workflows preferred
• Must have the ability to create charts, process flow diagrams, spreadsheets etc. to facilitate easier transfer of knowledge to end users