Full Stack Software Engineer – Digital Commerce Application Support

IN02 Movado Group Private Limited; India; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Movado Group Private Limited seeks an experienced L2 Application Support Engineer to ensure availability, performance, and resilience of our global digital commerce technology landscape. Based in Bangalore, you will provide L2 support for eCommerce, retail, order management, and related integrations.

You will diagnose incidents, restore services, and escalate to L3 teams when needed. The role emphasizes automation, diagnostics, and reliability engineering, with opportunities to develop scripts

Mansioni

• Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and Operations team.
• Support global eCommerce, retail, order management, customer service, repair/service, B2B, and other relevant applications.
• Analyze application, integration, API, database, infrastructure, and security logs to determine incident causes.
• Restore service using approved operational procedures, configuration changes, data corrections, job restarts, interface reprocessing, or other authorized recovery actions.
• Coordinate technical troubleshooting across application, integration, platform, database, SAP, security,

Descrizione del lavoro

We are seeking an experienced L2 Application Support Engineer to support the availability, performance, and operational resilience of our global digital commerce and direct-to-consumer technology landscape. The role is part of a centralized, global technology operating model that brings together Product, Engineering, Quality Engineering, Monitoring and Operations, and Application Support. Based in our Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce, retail, customer service, repair/service, B2B, order management, and related integration solutions. The L2 Application Support Engineer is accountable for technical diagnosis, service restoration, configuration-related resolution, recurring-problem elimination, and effective escalation to L3 Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operations and L3 Engineering and maintains end-to-end accountability for production services. The engineer will also partner with Product Engineering and QE to improve application supportability by identifying opportunities to simplify operational support, improve diagnostics, reduce manual intervention, and increase automation. This is primarily an application support and reliability engineering role. The engineer may develop scripts, automation, configuration changes, queries, and limited code corrections within approved L2 boundaries. Secondary responsibilities may include small technical enhancements that improve reliability and reduce operational effort.

Key Responsibilities

Incident Diagnosis and Service Restoration

• Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and Operations team.
• Support global eCommerce, retail, order management, customer service, repair/service, B2B, and other relevant applications.
• Analyze application, integration, API, database, infrastructure, and security logs to determine incident causes.
• Restore service using approved operational procedures, configuration changes, data corrections, job restarts, interface reprocessing, or other authorized recovery actions.
• Coordinate technical troubleshooting across application, integration, platform, database, SAP, security,