Full Stack Software Engineer – Digital Commerce Application Support

Movado Group, Inc.; Bengaluru; In loco; INR 1.500.000 - 2.500.000; Tempo pieno

Descrizione del lavoro

Movado Group, Inc. is seeking an experienced L2 Application Support Engineer in Bengaluru to ensure availability, performance, and resilience of our global digital commerce stack. You will diagnose incidents, coordinate with L3 teams, and automate repetitive tasks while maintaining end-to-end production service accountability.

You will support ecommerce, retail, and order-management platforms, write SQL for reconciliation, and help improve monitoring and automation across global operations.

Competenze

• 4+ years of experience in L2 application support or production engineering.
• Experience supporting eCommerce, retail, order management, or B2B platforms.
• Strong diagnostic skills across APIs, databases, and logs.
• Proficient in SQL and at least one RDBMS (Oracle, PostgreSQL, MySQL, SQL Server).
• Experience with Java/Spring apps and JavaScript/TypeScript front-ends.
• Knowledge of RESTful APIs, JSON, GraphQL, and secure prod-support practices.

Mansioni

• Own L2 incident diagnosis and service restoration for global apps.
• Support eCommerce, retail, order management, and related integrations.
• Analyze logs across application, API, database, and infrastructure.
• Coordinate troubleshooting with L3 teams and external partners.
• Write SQL queries for troubleshooting and reporting.
• Improve alerts, runbooks, and automation to reduce manual effort.
• Participate in on-call and change-management processes.

Conoscenze

L2 support

eCommerce

REST APIs

SQL

Java/Spring

JavaScript/TypeScript

CI/CD

Incident management

Root cause analysis

API integration

Strumenti

Git

CI/CD tooling

Descrizione del lavoro

We are seeking an experienced L2 Application Support Engineer to support the availability,performance, and operational resilience of our global digital commerce and direct-to-consumertechnology landscape.The role is part of a centralized, global technology operating model that brings together Product,Engineering, Quality Engineering, Monitoring and Operations, and Application Support. Based inour Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce,retail, customer service, repair/service, B2B, order management, and related integrationsolutions.The L2 Application Support Engineer is accountable for technical diagnosis, service restoration,configuration-related resolution, recurring-problem elimination, and effective escalation to L3Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operationsand L3 Engineering and maintains end-to-end accountability for production services. Theengineer will also partner with Product Engineering and QE to improve applicationsupportability by identifying opportunities to simplify operational support, improve diagnostics,reduce manual intervention, and increase automation.This is primarily an application support and reliability engineering role. The engineer maydevelop scripts, automation, configuration changes, queries, and limited code corrections withinapproved L2 boundaries. Secondary responsibilities may include small technical enhancementsthat improve reliability and reduce operational effort.Key ResponsibilitiesIncident Diagnosis and Service Restoration• Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring andOperations team.• Support global eCommerce, retail, order management, customer service, repair/service, B2B,and other relevant applications.• Analyze application, integration, API, database, infrastructure, and security logs to determineincident causes.• Restore service using approved operational procedures, configuration changes, data corrections,job restarts, interface reprocessing, or other authorized recovery actions.• Coordinate technical troubleshooting across application, integration, platform, database, SAP,security, vendor, and other L3 Engineering teams.• Maintain clear incident records documenting symptoms, business impact, diagnosis, actionstaken, resolution, and required follow-up.• Participate in major-incident response and provide timely, fact-based technical updates toincident leadership.• Escalate code defects, architectural issues, security events, and changes requiring engineeringcapacity to the appropriate L3 team with complete diagnostic evidence.• Participate in on-call or shift coverage necessary to support global operations and agreed servicelevels.Application and Integration Operations• Own day-to-day operational health of assigned applications.• Support application services, APIs, scheduled jobs, event flows, integrations, and dataexchanges.• Create, configure, schedule, and maintain authorized application batch jobs and operationalworkflows.• Diagnose REST API, GraphQL, middleware, EDI, SAP integration, and third-party interfacefailures.• Perform controlled message reprocessing, transaction recovery, job reruns, and datareconciliation according to approved procedures.• Write and optimize SQL queries used for troubleshooting, operational reporting, reconciliation,and approved data corrections.• Support application configuration, operational parameters, access-related troubleshooting,certificates, endpoints, and environment-specific settings within assigned responsibilities.• Validate service health following incidents, deployments, configuration changes, andinfrastructure maintenance.• Work with L1 Monitoring and Operations to improve alerts, dashboards, runbooks, eventcorrelation, and escalation criteria.Problem Management and Continuous Improvement• Investigate recurring incidents and identify underlying technical, process, monitoring, orknowledge gaps.• Lead or contribute to root-cause analysis in collaboration with L1, L3 Engineering, QualityEngineering, Platform, SAP, Security, and vendor teams.• Produce clear root-cause analysis reports containing the causal chain, contributing factors,corrective actions, owners, and target dates.• Maintain known-error records, troubleshooting guides, recovery procedures, and operationalknowledge articles.• Identify and automate repetitive support activities using scripts, workflows, APIs, and approvedautomation platforms.• Recommend permanent fixes and reliability improvements for prioritization by the relevantproduct and engineering teams.Track corrective actions through completion and validate that implemented changes havereduced recurrence.• Use incident and problem data to identify trends and opportunities to improve servicereliability, performance, and support efficiency.• Ensure production support documentation remains current.Change, Release, and Operational Readiness• Implement approved configuration changes, scripts, job changes, operational fixes, and minortechnical improvements within defined L2 authority.• Follow established change-management, segregation-of-duties, security, testing, approval, anddeployment controls.• Participate in release-readiness reviews for applications entering production or undergoingmaterial change.• Confirm that monitoring, alerting, logging, support documentation, dependency information,recovery procedures, and escalation paths are available before production release.• Provide production validation and early-life support following deployments.• Partner with L3 Engineering and Quality Engineering to reproduce defects and supply theevidence needed for efficient remediation.• Confirm that new or modified services can be supported effectively by L1 and L2 teams beforeoperational acceptance.Collaboration and Service Accountability• Operate as the primary technical bridge between L1 Monitoring/Operations and L3 Product andEngineering teams.• Collaborate with centralized Product, Engineering, Quality Engineering, Integration, Platform,SAP, Security, and Monitoring teams.• Work effectively Coordinate troubleshooting activities with external technology providers andimplementation partners while retaining internal ownership of incident progress and serviceoutcomes.• Coordinate with Regional Product Advisors when regional validation or operational context isrequired, while following the globally governed support and product model.• Communicate clearly with technical and nontechnical stakeholders during incidents andoperational reviews.• Contribute to a culture of shared accountability, continuous learning, automation, security, andmeasurable service improvement.Required Skills and Experience• 4 or more years of professional experience in L2 application support, application operations,production engineering, or site reliability support for business-critical applications.• Demonstrated experience supporting eCommerce, retail, order management, customer service,B2B, or other high-availability transactional platforms.Strong diagnostic skills across distributed applications, APIs, databases, integrations, and cloud-hosted services.• Experience analyzing application, API, web server, integration, container, and database logs.• Working knowledge of RESTful APIs, JSON, GraphQL, HTTP, authentication, certificates, andcommon integration patterns.• Strong SQL skills with at least one relational database such as Oracle, PostgreSQL, MySQL, orMicrosoft SQL Server.• Ability to read application logs, understand application architecture, and troubleshootJava/Spring-based applications.• Ability to read and troubleshoot JavaScript or TypeScript applications; familiarity with React,Next.js, or Angular is beneficial.• Experience with scheduled jobs, batch processing, interface monitoring, message reprocessing,and data reconciliation.• Ability to create operational scripts or automation using languages such as Python, PowerShell,Bash, JavaScript, or Java.• Familiarity with Git, CI/CD pipelines, release controls, and code-review practices.• Understanding of secure production-support practices, least-privilege access, segregation ofduties, auditability, and OWASP principles.• Strong written and verbal communication skills, including the ability to prepare technicalincident updates and root-cause analysis reports.• Demonstrated ability to work across global teams, third-party providers, and multiple technicaldisciplines.Preferred Qualifications• Experience supporting headless commerce, composable commerce, order-management, oromnichannel retail platforms.• Experience with Shopify or comparable enterprise commerce platforms.• Experience working in a global 24×7 support model or a follow-the-sun operating environment.Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.