Full Stack & AI Support Lead (L2/L3 Application Support & Engineering)

Neev; Hyderabad; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Neev is seeking a seasoned Full Stack & AI Support Lead to head L2/L3 application support and engineering for critical platforms. You will own incident management, RCA leadership, release coordination, and offshore collaboration to ensure 24x7 operational readiness.

You will drive governance, facilitate client engagements, and mentor teams across offshore and onshore sites, delivering robust, scalable solutions with a focus on continuous improvement.

Qualifications

• Experience leading L2/L3 incident management and RCA processes.
• Strong Java/Spring Boot microservices and REST API troubleshooting.
• Experience with GCP, Kubernetes, Apigee, and cloud monitoring.
• Familiarity with AI-enabled support and RAG architectures.
• Ability to coordinate with offshore teams and manage releases.

Responsibilities

• Lead P1/P2 incident bridges and critical production escalations.
• Coordinate releases, deployments and post-production validations.
• Guide offshore support and cloud engineers; participate in governance.
• Drive continuous improvement and KT validation.

Skills

Java & Spring Boot Microservices

REST API design & troubleshooting

Redis & distributed architecture

API integrations & orchestration

GCP & DevOps

Kubernetes & troubleshooting

Pub/Sub & Cloud Monitoring

Apigee API Gateway

AlloyDB concepts

Scheduler & Workflow concepts

AI-enabled support

RAG-based architectures

Prompt execution flow understanding

L2/L3 incident & problem management

Release & change management

SLA management

Technical governance & KT management

Offshore coordination

Risk & escalation management

Tools

GCP Cloud Build

GKE

Kubernetes

Apigee API Gateway

AlloyDB

Job description

Job Description: Full Stack & AI Support Lead (L2/L3 Application Support & Engineering)

Location: US Onsite / India Offshore

Experience Required: 8+ Years

Role Summary

We are seeking an experienced and dynamic Full Stack & AI Support Lead to spearhead L2/L3 application support and engineering activities for critical platforms, including the BidIQ Pricing Engine, Guidance Engine, and EnablerSwitch support. Acting as the primary customer-facing technical lead, you will take ownership of incident management, release coordination, stakeholder communication, Root Cause Analysis (RCA) leadership, application stability, and continuous improvement initiatives. You will also oversee technical governance and collaborate seamlessly with offshore teams to guarantee robust, 24x7 operational support.

Key Responsibilities

• Technical Leadership & Operations: Serve as the overall technical lead for key pricing and guidance engines, leading P1/P2 incident bridges and critical production escalations.
• Problem & Release Management: Drive comprehensive RCA reviews, implement preventive actions, and coordinate releases, deployments, and post-production validations.
• Team Collaboration & Governance: Guide offshore support and cloud engineers, participate in governance reviews, service reporting, and client leadership meetings.
• Continuous Improvement: Support minor enhancements, own transition Knowledge Transfer (KT) validation, and drive operational readiness activities.

Mandatory Skills

• Full Stack Development:
  • Java & Spring Boot Microservices
  • REST API design and troubleshooting
  • Redis & Distributed application architecture
  • API integrations and orchestration patterns
• Cloud Platform (GCP & DevOps):
  • Google Cloud Platform (GCP), GCP Cloud Build, and GKE (Google Kubernetes Engine)
  • Kubernetes concepts and troubleshooting
  • Pub/Sub, Cloud Monitoring, and Logging
  • Apigee API Gateway, AlloyDB, Scheduler, and Workflow concepts
• AI Application Support:
  • AI-enabled application support and service consumption troubleshooting
  • Google ADK Agents & Gemini API integrations
  • RAG-based application architectures
  • Prompt execution flow understanding
• AMS Production Support:
  • L2/L3 Support, Incident & Problem Management
  • Root Cause Analysis (RCA) & Service Request Fulfillment
  • Release Management, Change Management, & SLA Management
• Leadership & Communication:
  • Customer-facing leadership and executive communication
  • Technical governance, KT management, and offshore coordination
  • Risk and escalation management

Good-to-Have Skills

• Dataflow
• Healthcare & Life Sciences domain experience
• DevOps CI/CD tools
• AI-led operations tools and automation

Skills: google,rca,api,cloud,stack,application