Full Stack & AI Support Lead (L2/L3 Application Support & Engineering)

Neev; Delhi; On-site; INR 13,372,000 - 17,192,000; Full time

Job summary

Neev is seeking an experienced Full Stack & AI Support Lead to own L2/L3 incident management, release coordination, RCA leadership, and 24x7 production stability for critical platforms such as BidIQ Pricing Engine and Guidance Engine.

You will act as the primary customer-facing technical lead, coordinate with offshore cloud engineers, govern reviews, service reporting, and client leadership meetings while driving continuous improvement and KT transitions.

Qualifications

• 8+ years of experience in full stack development and application support.
• Strong experience with Java & Spring Boot Microservices, REST APIs, and Redis.
• Experience leading L2/L3 incident management and release coordination.

Responsibilities

• Provide technical leadership for L2/L3 incident management and critical production escalations.
• Drive RCA reviews, preventive actions, and coordinate releases and post-production validations.
• Lead governance reviews, service reporting, and offshore coordination for 24x7 support.
• Support minor enhancements and KT transitions for operational readiness.

Skills

Full Stack

AI Support

Incident Management

Root Cause Analysis

Leadership

Executive Communication

Tools

GCP

GKE

Kubernetes

Apigee API Gateway

AlloyDB

Pub/Sub

Cloud Monitoring

Cloud Logging

Job description

Job Description: Full Stack & AI Support Lead (L2/L3 Application Support & Engineering)

Location: US Onsite / India Offshore

Experience Required: 8+ Years

Role Summary

We are seeking an experienced and dynamic Full Stack & AI Support Lead to spearhead L2/L3 application support and engineering activities for critical platforms, including the BidIQ Pricing Engine, Guidance Engine, and EnablerSwitch support. Acting as the primary customer-facing technical lead, you will take ownership of incident management, release coordination, stakeholder communication, Root Cause Analysis (RCA) leadership, application stability, and continuous improvement initiatives. You will also oversee technical governance and collaborate seamlessly with offshore teams to guarantee robust, 24x7 operational support.

Key Responsibilities

• Technical Leadership & Operations: Serve as the overall technical lead for key pricing and guidance engines, leading P1/P2 incident bridges and critical production escalations.
• Problem & Release Management: Drive comprehensive RCA reviews, implement preventive actions, and coordinate releases, deployments, and post-production validations.
• Team Collaboration & Governance: Guide offshore support and cloud engineers, participate in governance reviews, service reporting, and client leadership meetings.
• Continuous Improvement: Support minor enhancements, own transition Knowledge Transfer (KT) validation, and drive operational readiness activities.

Mandatory Skills

• Full Stack Development:
  • Java & Spring Boot Microservices
  • REST API design and troubleshooting
  • Redis & Distributed application architecture
  • API integrations and orchestration patterns
• Cloud Platform (GCP & DevOps):
  • Google Cloud Platform (GCP), GCP Cloud Build, and GKE (Google Kubernetes Engine)
  • Kubernetes concepts and troubleshooting
  • Pub/Sub, Cloud Monitoring, and Logging
  • Apigee API Gateway, AlloyDB, Scheduler, and Workflow concepts
• AI Application Support:
  • AI-enabled application support and service consumption troubleshooting
  • Google ADK Agents & Gemini API integrations
  • RAG-based application architectures
  • Prompt execution flow understanding
• AMS Production Support:
  • L2/L3 Support, Incident & Problem Management
  • Root Cause Analysis (RCA) & Service Request Fulfillment
  • Release Management, Change Management, & SLA Management
• Leadership & Communication:
  • Customer-facing leadership and executive communication
  • Technical governance, KT management, and offshore coordination
  • Risk and escalation management

Good-to-Have Skills

• Dataflow
• Healthcare & Life Sciences domain experience
• DevOps CI/CD tools
• AI-led operations tools and automation

Skills: google,rca,api,cloud,stack,application