Fulfillment by Amazon (FBA) Catalog Specialist

Amazon India Limited; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Amazon India Limited is seeking an FBA Catalog Specialist for the Bangalore-based FBA team to investigate key processes and defects, drive data analysis, and support both merchant and customer experience.

You will lead investigations, analyze large data sets, prepare weekly SOPs, and report metrics to identify patterns and improve seller and buyer outcomes in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Fluent in English (spoken, written, reading).
• Experience with Microsoft Office products.
• Preferred: advanced Excel knowledge.

Responsibilities

• Lead investigation and root cause resolution for high impact FBA merchant and customer issues.
• Analyze large data sets to identify problem statements around seller experience issues.
• Create and implement SOPs weekly to solve critical seller experience problems and scale SOPs.
• Report program metrics and draw insights on patterns and problems.

Skills

Strong business communication

MS Office proficiency

Data analysis

Deep dive troubleshooting

Catalog knowledge

Multi-tasking

Customer-focused communication

Attention to detail

Timely delivery

Initiative

Education

Bachelor's degree

Tools

MS Office

Excel

Job description

FBA Catalog Specialist, Fulfillment by Amazon (FBA) team Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service. The position is based in Bangalore.

Key job responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
• Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
• Report metrics related to the program and draw insights on key patterns/ problems.

Skills

Skills: Strong business communication skills Good working knowledge of MS Office Deep dive, troubleshooting and innovation Strong catalog knowledge Ability to: Multi task in a fast paced environment Communicate clearly with both internal and external customers Demonstrate: Passion for delivering great customer experience Strong inter personal & communication skills Excellent listening skills Excellent Data Accuracy skills Eye for Detail Commitment to meet Deadlines Willingness to take initiatives Internal job description

Basic qualifications

Basic qualifications Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications

Preferred qualifications

Preferred qualifications Knowledge of Excel at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

Basic Qualifications - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications Preferred Qualifications - Knowledge of Excel at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Mid Level