Front Office Guest Service Associate

IHG Hotels & Resorts; Chennai District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Room discounts

Comprehensive training program

Job summary

IHG Hotels & Resorts in Chennai is looking for a Front Desk Agent to provide exceptional guest experiences. You'll greet guests warmly, manage check-ins, and handle payments, ensuring a seamless service.

Qualified candidates will have excellent communication and problem-solving skills, as well as being tech-savvy. Join a supportive culture that values every employee and offers competitive benefits including room discounts and training opportunities.

Qualifications

• Excellent communication skills to handle guest concerns and compliments.
• Problem-solving skills to turn issues into opportunities.
• Fluency in the local language; extra language skills are a plus.
• Good grasp of reading, writing, basic maths and computer skills.

Responsibilities

• Kick off memorable guest experiences with warm welcomes.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage and receive payments for guest bookings.
• Ensure swift and seamless check-in and check-out processes.
• Anticipate requests and offer tailored recommendations.
• Serve as trusted contact for guest issues and recommendations.

Skills

Excellent communication skills

Problem-solving skills

Fluency in the local language

Tech-savvy

Job description

Overview

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Responsibilities

A little taste of your day‑to‑day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check‑in and check‑out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Qualifications

• Excellent communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem‑solving skills to turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

Benefits & Culture

We give our people everything they need to succeed. From a competitive salary that rewards hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.