Front Office Manager

IHG Hotels & Resorts; New Delhi; On-site; INR 1,200,000 - 1,650,000; Full time

Job summary

IHG Hotels & Resorts in New Delhi invites an experienced Front Office Manager to lead a busy front desk team, ensuring warm welcomes and flawless service from check-in to concierge. You will coach staff, handle guest relations, and monitor standards to protect the guest's first impression.

You will collaborate with rooms and revenue teams, manage budgets, drive upsell at the desk, and mentor the team through emergencies.

Qualifications

• Bachelor's degree in Hotel Management or Business Administration.
• 3 years of Front Office/Guest Service experience including management.
• Must speak fluent English; other languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms.

Skills

Front Office Management

Guest Service

Leadership

Fluent English

Education

Bachelor's degree in Hotel Management/Business Administration

Job description

Our guests memorable experiences have to start somewhere. So why not with you We re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you ll become part of our ever-growing global family.