Assistant Manager - F.O.

Kimpton; India; Sur place; INR 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Room discounts

Comprehensive training

Résumé du poste

IHG Hotels & Resorts is seeking a Front Office Manager for its Holiday Inn brand in India. You will lead the front desk team, ensure exceptional guest welcome experiences, and collaborate with rooms leadership to optimize service quality and revenue opportunities.

The role requires a Bachelor’s in Hotel Management or Business Admin, 3+ years in front office with management, and fluent English. Expect a comprehensive benefits package and opportunities for growth within the IHG portfolio.

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration.
• Minimum 3 years in Front Office/Guest Service with management experience.
• Fluent English required.

Responsabilités

• Manage and coach front office team to deliver memorable guest experiences and warm welcomes.
• Engage with guests to build relationships and remedy complaints.
• Conduct regular front office inspections to ensure strong first impressions.
• Help prepare budgets and drive revenue through walk-ins and upselling.
• Train team on PBX procedures and lead during emergencies.
• Report to the Director of Rooms and manage front desk staff across specialisms.

Connaissances

Front office management

Customer service

Team leadership

Fluent English

Formation

Bachelor's degree in Hotel Management or Business Administration

Description du poste

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

About the Team

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irreversible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn family.

Job Info

• Job Identification 128248
• Job Category Hotel-Front Office
• Posting Date 05/25/2024, 06:42 AM
• Locations RLDA Plot, Katra Railway Station Road, Reasi, Katra, Jammu and Kashmir, 182301, IN