Front Office Executive (calls, WhatsApp and email for client clinics)

Modern Us Health; Bengaluru; On-site; INR 167,000 - 670,000; Full time

Benefits offered by this job

Independent contractor role

Training on MyDoctor

Small, doctor-led team

Job summary

MyDoctor is seeking a motivated contractor based in Bangalore to handle patient calls, WhatsApp messages and emails for client clinics, booking appointments and coordinating reminders and follow-ups. You will follow each clinic's rules, never give medical advice, keep every conversation private and recorded in MyDoctor, and bring in clients to grow the network.

Training is provided, you work in a small, doctor-led team, and earnings are paid per result with no upper limit; rates are set in your

Qualifications

• Clear spoken English and Kannada or Hindi; more Indian languages are a plus.
• Front desk, hospital reception or call centre experience is a plus; freshers can apply.
• Calm and kind on the phone, and careful with patient privacy.

Responsibilities

• Answer patient calls and messages for client clinics and book appointments in MyDoctor.
• Send reminders and follow-up messages, and call patients who miss visits.
• Pass every clinical question to the clinic or the doctor: you never give medical advice.
• Keep every conversation private and recorded in MyDoctor.

Skills

English & Kannada/Hindi

Job description

About MyDoctor

MyDoctor is a Doctor-led healthcare technology company in India and the United States. We make clinic and hospital management software, and we also run our own clinical services with MD/PharmD Clinical Expert MyDoctor Staff, so our clients get both the software and the people who make it work.

The role

You answer and make calls, WhatsApp messages and emails for MyDoctor's client clinics: appointment bookings, reminders, report collection and follow-ups, in the clinic's name and following its rules.

What you will do

• Answer patient calls and messages for client clinics and book appointments in MyDoctor.
• Send reminders and follow-up messages, and call patients who miss visits.
• Pass every clinical question to the clinic or the doctor: you never give medical advice.
• Keep every conversation private and recorded in MyDoctor.

What you need

• Clear spoken English and Kannada or Hindi; more Indian languages are a plus.
• Front desk, hospital reception or call centre experience is a plus; freshers can apply.
• Calm and kind on the phone, and careful with patient privacy.

What we offer

• Independent contractor role: a fixed monthly fee by experience. The exact terms are in your written contractor agreement.
• Training on MyDoctor and on how clinics, hospitals and practices work.
• A small, Doctor-led team where your work is seen and grows with the company.

Location

Bangalore On site.

Equal opportunity

MyDoctor offers equal opportunity. We consider every applicant on skills and experience only, without regard to gender, religion, caste, age, disability, marital status or where they come from.

No fee is ever charged

MyDoctor never charges applicants a fee, at any stage. If anyone asks you for money for a MyDoctor role, do not pay, and write to MyDoctor.

Your data

We use your details only to consider you for roles at MyDoctor. We keep them private and delete them when you ask. We never ask for ID numbers such as Aadhaar or PAN when you apply.

Pay

An independent role, paid per result, with no upper limit: the more you work and the more clients you bring, the more you earn.

• Expected earnings: ₹15,000 to ₹60,000 a month in your first year, depending on the meetings you set up and the clients who join.
• Paid every month, after the client pays.
• Your rates are set in your written agreement and can differ by experience and territory.
• You never pay MyDoctor anything, at any stage.