Customer Success Manager (clinics and hospitals)

Modern Us Health; Bengaluru; Hybrid; INR 614,000 - 2,790,000; Part time

Benefits offered by this job

Fixed monthly fee

Training on MyDoctor

Small doctor-led team

Job summary

MODERNUS Health Technologies Private Limited, via its MyDoctor platform, seeks a client success professional to manage a portfolio of clinics and hospitals in India.

You will conduct monthly reviews, monitor usage, address problems, plan renewals, and suggest add-ons that genuinely help clients.

This independent contractor role offers a fixed monthly fee, training, and a small doctor-led team where your contributions grow with the company.

Qualifications

• 2+ years in customer success or account management or relationship roles.
• Experience with clinics, hospitals or software is a plus.

Responsibilities

• Hold monthly reviews with each client: usage, patients, bookings and what is not working.
• Solve problems with the MyDoctor team and keep the client informed.
• Plan renewals and suggest add-ons only when they help the client.
• Share what clients ask for with the product team.

Skills

Customer success

Account management

Relationship management

Job description

About MyDoctor

MyDoctor is a Doctor-led healthcare technology company in India and the United States. We make clinic and hospital management software, and we also run our own clinical services with MD/PharmD Clinical Expert MyDoctor Staff, so our clients get both the software and the people who make it work.

The role

You look after a group of client clinics and hospitals: monthly reviews, usage, problems, renewals and add-ons that genuinely help them (for example MyDoctor Visibility, TeleHealth passes or the Front Office).

What you will do

• Hold monthly reviews with each client: usage, patients, bookings and what is not working.
• Solve problems with the MyDoctor team and keep the client informed.
• Plan renewals and suggest add-ons only when they help the client.
• Share what clients ask for with the product team.

What you need

• 2 or more years in customer success, account management or relationship roles, ideally with clinics, hospitals or software.
• Good English and Kannada or Hindi.
• Organised, with clear notes and follow-ups.

What we offer

• Independent contractor role: a fixed monthly fee by experience. The exact terms are in your written contractor agreement.
• Training on MyDoctor and on how clinics, hospitals and practices work.
• A small, Doctor-led team where your work is seen and grows with the company.

Location

Bangalore · Hybrid.

Equal opportunity

MyDoctor offers equal opportunity. We consider every applicant on skills and experience only, without regard to gender, religion, caste, age, disability, marital status or where they come from.

No fee is ever charged

MyDoctor never charges applicants a fee, at any stage. If anyone asks you for money for a MyDoctor role, do not pay, and write to MyDoctor.

Your data

We use your details only to consider you for roles at MyDoctor. We keep them private and delete them when you ask. We never ask for ID numbers such as Aadhaar or PAN when you apply.

Pay

An independent role, paid per result, with no upper limit: the more you work and the more clients you bring, the more you earn.

• Expected earnings: ₹55,000 to ₹2,50,000 a month in your first year, depending on the clients you and your team bring.
• Paid every month, after the client pays.
• Your rates are set in your written agreement and can differ by experience and territory.
• You never pay MyDoctor anything, at any stage.