Front Office Executive

Jones Lang LaSalle Incorporated; Pune District; On-site; INR 280,000 - 420,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Pune, India, is seeking a Front Office Executive for our Work Dynamics team. The role focuses on managing the front office, greeting visitors, coordinating with departments, and ensuring smooth operations of the lobby and related facilities.

The ideal candidate is a graduate with hotel/hospitality experience and strong communication skills. This on-site position offers exposure to global real estate services and daily interaction with VIP clients and guests.

Qualifications

• Graduate degree is required.
• Background in hotel or hospitality industry.
• Experience in hotel or hospitality preferred.
• Good communication skills are essential.

Responsibilities

• Manage the Front Office in a professional manner, directing and coaching staff to ensure a pleasant experience for all visitors.
• Greet VIP clients/visitors on arrival, provide safety briefing, and assist in VIP arrivals/departures when needed.
• Assist with sending messages/faxes and self-check-in for clients/visitors.
• Coordinate with night shift staff to ensure large party details and badges are prepared on arrival.
• Handle complaints/feedback and escalate as per the process.
• Ensure front office displays and equipment are in working order and updated as required.
• Operate the front office computer system to assist attendants and support Helpdesk.
• Ensure professional, courteous handling of all calls and coordinate with departments for events and arrangements.

Skills

Communication skills

Hotel industry background

Education

Graduate

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Front Office Executive Work Dynamics

Responsibilities

• Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
• Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
• Assist in sending clients/visitors messages or faxes and self-check-in.
• Assisting with special needs for visitors with disabilities.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition
• Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification.
• Operates the front office computer system in order to assist front office attendants
• Provide assistance in general administrative activities and to Helpdesk as required.
• Ensure FOE handles all incoming and outgoing calls in professional & polite manner. o Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly.
• Ensure Accenture specific processes/manual is followed
• Manage/track amount collected for temporary badges.
• Ensure compliance of regulations/requirements of JLL management.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Front Office.
• Responsible for ensuring availability of safety and Accenture directory signage.
• Preparation of all required reports/participation in internal/external audits.
• Ensure training of front office /GRE staff as per relevant training calendars
• To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster
• Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities.

Qualifications

1. 1.The candidate should be Graduate
2. 2. Should have the background of Hotel Industry.
3. 3. Should have good experience in Hotel or Hospitality.
4. 4. With good communication skill

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Pune, MH Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.