Front Office Executive

Jones Lang LaSalle Incorporated; Amravati; On-site; INR 250,000 - 400,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Amravati, Maharashtra, is seeking a dynamic Front Desk Receptionist to greet visitors and manage daily front-office operations in a busy corporate setting.

You will coordinate calls, schedule meetings, handle mail, and ensure security and data privacy standards are followed while delivering friendly, professional service to tenants and guests.

Qualifications

• Education: Bachelor's degree or Diploma in Business Administration, Hospitality Management, Communications, or related field.
• Experience: 2–4 years in front office, reception, or customer service.
• Experience in corporate offices, commercial buildings, hotels, or property management preferred.
• Strong communication skills in English; additional language is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with visitor management systems and access control software.

Responsibilities

• Greet and welcome visitors professionally and manage registrations.
• Answer calls, direct to departments, and take messages.
• Coordinate mail, courier services, and package deliveries.
• Maintain contact directories and meeting room bookings.
• Ensure reception area is clean and professional at all times.
• Monitor security protocols and assist with emergency notifications.

Skills

Excellent verbal and written comms

Customer service orientation

Multitasking in fast-paced environment

Professional appearance and demeanor

Punctuality and reliability

Education

Bachelor's degree or Diploma in Business Administration, Hospitality Management, Communications, or related field

Tools

Microsoft Office Suite

Visitor management systems

Access control software

Multi-line phone systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Reception & Visitor Management

• Greet and welcome all visitors, clients, and guests in a professional and courteous manner.
• Manage visitor registration process including identity verification, badge issuance, and maintaining visitor logs.
• Coordinate with relevant departments to notify employees of visitor arrivals.
• Escort visitors to meeting rooms or designated areas as required.
• Ensure reception area maintains a clean, organized, and professional appearance at all times.
• Monitor visitor access and ensure compliance with building security protocols.

Communication & Coordination

• Answer and direct incoming phone calls to appropriate departments or personnel promptly and professionally.
• Screen calls, take accurate messages, and ensure timely follow-up.
• Handle email inquiries and route correspondence to relevant departments.
• Coordinate with facility management, security, housekeeping, and technical teams for operational requirements.
• Communicate building announcements, emergency notifications, and important updates to occupants.
• Serve as liaison between tenants, management, and service providers.

Administrative Support

• Manage incoming and outgoing mail, courier services, and package deliveries.
• Maintain and update contact directories, distribution lists, and facility information databases.
• Schedule and coordinate meeting room bookings, ensuring setup requirements are communicated.
• Prepare and distribute access cards, parking passes, and facility credentials.
• Maintain office supplies inventory for reception area and coordinate replenishment.
• Manage document filing, photocopying, scanning, and other administrative tasks as needed.

Facility Coordination

• Coordinate with housekeeping staff to ensure common areas are maintained to required standards.
• Report maintenance issues, technical faults, or facility concerns to appropriate departments.
• Monitor conference room availability and coordinate setup requirements including AV equipment and refreshments.
• Assist with coordinating building access for contractors, vendors, and service providers.
• Support facility events, tenant activities, and special programs as required.

Records & Documentation

• Maintain accurate daily logs including visitor registers, courier records, and incident reports.
• Prepare daily, weekly, and monthly reports on front desk activities and visitor statistics.
• Update and maintain standard operating procedures for front office operations.
• Ensure all documentation complies with data privacy and confidentiality requirements.
• Archive records systematically for easy retrieval and audit purposes.

Customer Service Excellence

• Respond to inquiries and requests from building occupants professionally and efficiently.
• Handle complaints and concerns tactfully, escalating to appropriate personnel when necessary.
• Provide information about building facilities, services, amenities, and local area.
• Anticipate needs of clients and visitors to enhance their experience.
• Maintain positive relationships with regular visitors, tenants, and stakeholders.

Emergency Response Support

• Follow emergency procedures and protocols during building evacuations or security incidents.
• Assist emergency responders by providing building information and access as needed.
• Maintain emergency contact lists and ensure information is current and accessible.
• Report security concerns, suspicious activities, or safety hazards immediately to security personnel.
• Support business continuity plans and backup reception coverage arrangements.

Technology & Systems Management

• Operate reception management software, visitor management systems, and building access control systems.
• Use multi-line telephone systems effectively to manage high call volumes.
• Utilize Microsoft Office applications for correspondence, reports, and presentations.
• Troubleshoot basic technical issues with reception equipment including printers, scanners, and computers.
• Maintain digital records and databases with accuracy and confidentiality.

Qualifications & Requirements

• Education: Bachelor's degree or Diploma in Business Administration, Hospitality Management, Communications, or related field.
• Additional certifications in customer service, office management, or hospitality are advantageous.
• Experience: Minimum 2-4 years of experience in front office, reception, or customer service roles.
• Experience: Experience in corporate offices, commercial buildings, hotels, or property management preferred.
• Background: Background in facility management or commercial real estate environment is beneficial.
• Demonstrated experience in handling diverse stakeholders and high-traffic reception environments.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Technical Skills: Experience with visitor management systems, access control software, or reception management platforms.
• Technical Skills: Competency in operating multi-line phone systems and office equipment.
• Typing speed: minimum 40 words per minute with accuracy.
• Basic knowledge of database management and record-keeping systems.
• Core Competencies: Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Core Competencies: Professional appearance and demeanor with strong interpersonal skills.
• Core Competencies: Outstanding customer service orientation with problem-solving abilities.
• Core Competencies: Strong organizational skills with attention to detail and accuracy.
• Core Competencies: Ability to multitask effectively in a fast-paced environment.
• Core Competencies: Discretion and confidentiality in handling sensitive information.
• Core Competencies: Punctuality and reliability with flexible approach to work schedules.
• Core Competencies: Proactive attitude with ability to work independently and collaboratively.
• Core Competencies: Calm and composed under pressure with conflict resolution skills.
• Core Competencies: Cultural sensitivity and ability to interact with diverse populations.
• Personal Attributes: Pleasant and approachable personality with positive attitude.
• Personal Attributes: Patient and helpful disposition when addressing inquiries and concerns.
• Personal Attributes: Professional etiquette and business communication standards.
• Personal Attributes: Resourcefulness in finding solutions to unexpected situations.
• Personal Attributes: Adaptability to changing priorities and operational requirements.

Working Conditions: This position requires presence at the reception desk during operational hours, typically following standard business hours but may include extended hours based on facility requirements. The role involves sitting for extended periods while maintaining alertness and professional presentation. Occasional standing and light physical activity for escorting visitors or coordinating facility activities. May require flexibility for shift coverage during colleague absences or special events.

Location: On-site –Amravati,MH

Scheduled Weekly Hours: 48

Key Performance Indicators

• Visitor satisfaction scores and feedback ratings.
• Response time to phone calls, inquiries, and service requests.
• Accuracy of visitor logs, records, and administrative documentation.
• Compliance with security protocols and visitor management procedures.
• Professional appearance and maintenance of reception area standards.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.