Front Office Executive

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai is seeking a Front Office Executive to manage reception, greet visitors, and serve as the first point of contact for the company. You will handle calls, scheduling, mail, and general clerical tasks, presenting a friendly and professional face to all guests.

The ideal candidate has 1–5 years of front desk experience, strong English communication, and proficiency with MS Office. A diploma or degree in hospitality is preferred.

Qualifications

• Previous experience in a similar role (1-5 years) is often required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric attitude.
• Graduation or Diploma in relevant field.
• Experience as front desk representative, agent or relevant position.
• Knowledge of office management and basic bookkeeping.
• Strong organizational and multitasking abilities.
• Problem-solving skills.
• Customer service orientation.

Responsibilities

• Greeting guests and visitors and issuing visitor badges.
• Answering, screening, and forwarding phone calls; managing emails and couriers.
• Administrative support: filing, scanning, copying, updating documents.
• Scheduling appointments and managing front-desk calendars.
• Maintaining a clean and professional reception area.
• Controlling access and ensuring office security at the desk.
• Handling travel arrangements and miscellaneous duties as assigned.

Skills

Experience: 1-5 years

MS Office

English proficiency

Customer service

Communication skills

Front desk experience

Hospitality background

Education

High school diploma or Bachelor's in hospitality

Diploma in hospitality or related field

Bachelor's degree in hospitality or related field

Tools

MS Office Suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position

Front Office Executive (FOE)

Job Overview

A Front Office Executive (FOE) acts as the primary point of contact and "face" of an organization, managing the reception area, welcoming visitors, and handling communication. Key responsibilities include handling phone calls, scheduling meetings, managing incoming/outgoing mail, and performing clerical tasks. Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Key Responsibilities

• Visitor Management: Greeting guests, issuing visitor badges, and maintaining the visitor log.
• Communication: Answering, screening, and forwarding incoming phone calls; managing emails and couriers.
• Administrative Support: Filing, scanning, copying, and updating documents.
• Scheduling: Organizing appointments and managing front-desk calendars.
• Front Desk Maintenance: Ensuring the reception area is clean and professional.
• Security & Safety: Maintaining office security by controlling access via the reception desk.
• Keeping front desk tidy and presentable with all necessary material.
• Greeting and welcoming desks as they approach the front desk.
• Answering questions and addressing complaints.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.
• Monitor office expenses and costs.
• Take up other duties as assigned (travel arrangements, schedules etc.).

Required Skills and Qualifications

• Experience: Previous experience in a similar role (1-5 years) is often required.
• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment (printers, scanners).
• Professionalism: Strong interpersonal skills, a customer-centric attitude, and a professional demeanour.
• Education: A high school diploma or a bachelor's degree in hospitality or a related field.
• Proven experience as front desk representative, agent or relevant position.
• Familiarity with office machines (e.g. fax, printer etc.).
• Knowledge of office management and basic bookkeeping.
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service orientation.
• Minimum Qualifications as required.
• Graduation or Diploma in relevant field.
• Relevant professional experience.
• Strong organizational skills.

Location

On-site -Mumbai, MH

Working Hours

Scheduled Weekly Hours: 40

Equal Opportunity Employment

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.