Front Office Executive

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Hyderabad, India, seeks a Front Office Executive to be the face of the client site and manage guest/tenant needs with professional hospitality. You will maintain public relations, handle inquiries, and coordinate with other departments to deliver a seamless experience.

The ideal candidate has English and Hindi fluency, 1–3 years in hospitality or client service, strong communication, and comfort working in flexible shifts.

Qualifications

• Minimum 1–2 years of hospitality work experience or 2–3 years in client/customer service roles.
• Fluency in English and Hindi is required.

Responsibilities

• Greet and assist guests/tenants and manage inquiries to ensure positive experience.
• Coordinate with other departments to handle requests and feedback.
• Maintain hospitality standards and presentable appearance.
• Take ownership of requests/complaints and resolve within the specified TAT.
• Assist with events, maintain records, and support guest handling.

Skills

Communication skills

Bilingual English/Hindi

Education

Hospitality background

Tools

MS Office

Job description

Front Office Executive

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Front Office Executive Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Sound like you? Here is what we’re looking for: Meticulous and Being Analytical

• Good Communication skills with fluency in English and Hindi language is a must.
• Willingness to work in flexible shifts, weekends and holidays is an added advantage.
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.
• Relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.

At JLL, we will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.