Guest Relation Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, KA, is seeking an on-site Front Desk/Receptionist to handle calls, greet visitors, and support front-office operations. The role emphasizes professional communication, visitor coordination, and accurate record-keeping.

You will assist the service desk and contribute to the monthly client report, while ensuring safety and regulatory compliance. Scheduled weekly hours: 48.

Qualifications

• Experience in Front Desk and Back Office processes is required with strong Administration Skills.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.

Responsibilities

• Handle incoming and outgoing calls including distribution.
• Demonstrate professional and polite responses in telephone interactions.
• Receive, inform, guide visitors including coordination with employees.
• Prepare database of client contacts and update it.
• Maintain front office upkeep and reception area.
• Ensure magazines/newspapers are up-to-date and displayed.
• Manage client card requests and trackers.
• Ensure compliance with JLL management regulations.
• Assist in general administrative activities.
• Assist Service desk as required.
• Contribute to Monthly Management Report for Client.
• Participate in Emergency Evacuation procedures and business continuity.
• Develop policies and procedures for Reception functions.
• Ensure availability of magazines/brochures and client directory signage.
• Coordinate flower arrangements and with Facility team for events.

Skills

Front Desk

Customer Service

Administration

MS Office

Communication

Tools

MS Office Suite

Job description

Responsibilities

• Responsible for handling of incoming and outgoing calls including distribution.


• Making sure to demonstrate professional and polite responses in telephone responses.


• Receive, inform, guide visitors including co-ordination with employees.


• Preparation of database of Client contacts and updating.


• Responsible for maintenance and upkeep of front office.


• Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines.


• Responsibility for receiving Business Cards requests and ensuring closure by maintaining the tracker.


• Ensure compliance of regulations / requirements of JLL management.


• Provide assistance in general administrative activities.


• Provide assistance to the Service desk as required.


• Contribute to the Monthly Management Report to (Client).


• Participate in Emergency Evacuation procedures including crisis management and business continuity.


• Develop the necessary policies and procedures required for all functions within the scope of Reception.


• Responsible for ensuring availability of magazines/ brochures and (Client) directory signage.


• Co-ordinate for flower arrangements.


• Co-ordinate with Facility team for event management.

Employee Specifications & Key Competencies

• Experience in Front Desk and Back Office processes is required with strong Administration Skills.


• Strong Customer Service focus.


• Excellent people skills and ability to interact with a wide range of client staff and demands.


• Knowledge of Occupational Safety requirements.


• Strong PC literacy and proven ability to manage daily activities using various systems.


• Demonstrated experience with continuous improvement initiatives highly desirable.


• Demonstrated experience with client reporting and preparation of reports required.

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.