Front Office Executive

IBIS; Bengaluru; On-site; INR 210,000 - 320,000; Full time

Job summary

Accor in Bengaluru seeks a hotel housekeeping professional to maintain clean, hygienic and safe guest areas, ensuring guest satisfaction and hotel profitability through impeccable standards.

You'll manage room and public areas, ensure security with proper key controls, and collaborate with other hotel departments to deliver courteous, proactive service. Fluency in English is required; additional local languages are a plus.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Provide clean, hygienic and hazard-free areas to maximize guest satisfaction and profitability.
• Ensure safe handling of all keys to protect guests and property.
• Maintain cleanliness in guest rooms and public areas to the highest standards.
• Assist guests courteously and be alert to guests and co-workers needs at all times.
• Complete tasks as assigned including Executive Office and other areas as required.
• Report any issue affecting hotel interests to Management.

Skills

Customer service

English proficiency

Team coordination

Education

Diploma in Tourism / Hospitality Management

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prime Function

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage