Front Office Executive

Vijaya Diagnostic Centre Limited; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Vijaya Diagnostic Centre Limited, a leading diagnostic network in India, is seeking a Front Desk Receptionist for an on-site role at the HSR Layout center in Bengaluru. You will greet patients, manage registrations, schedule appointments, and handle billing with a patient-centric approach.

Daily tasks include answering calls, maintaining records, and coordinating with clinical teams to ensure smooth operations.

Qualifications

• Graduation is mandatory for the role.
• Typing speed of 20–25 wpm is required.
• Minimum 1 year of experience in health care/hospital setting.

Responsibilities

• Welcome patients and visitors and assist with registration and billing processes.
• Answer phone calls, schedule and confirm appointments, and maintain patient records.
• Coordinate with laboratory, radiology, and other internal teams to ensure smooth workflow.
• Handle data entry, document filing, and cash or card transactions with confidentiality.

Skills

Typing speed 20-25 wpm

Receptionist duties

Phone etiquette

Clerical skills

Communication skills

Customer service

Education

Graduation mandatory

Tools

MS Office

Hospital management software

Job description

Vijaya Diagnostic Centre Limited is Indias largest comprehensive diagnostic network, with more than 160 advanced centers across over 20 cities and a legacy of more than 40 years in quality healthcare. The organization is powered by over 2,000 professionals, including experienced radiologists, pathologists, and microbiologists who deliver accurate and reliable diagnostic services. With over 100 million customers served, Vijaya Diagnostic Centre is known for a strong customer-centric approach, ensuring a smooth experience from appointment scheduling to prompt reporting of results. The company continues to expand its nationwide presence, focusing on accessible, compassionate, and high-quality diagnostic care. Applicants can expect to join a well-established, growth-oriented healthcare organization with a strong focus on service excellence and professional development

Role Description

The Front Desk Receptionist is a full-time, on-site role based at the HSR Layoutcenter.

This role is responsible for welcoming patients and visitors, answering inquiries, and guiding them through registration and billing processes in a courteous and efficient manner. Daily tasks include handling incoming phone calls, scheduling and confirming appointments, maintaining patient records, and coordinating with laboratory, radiology, and other internal teams to ensure smooth workflow. The Receptionist will manage front desk clerical duties such as data entry, document filing, and cash or card transactions, while upholding confidentiality and compliance with organizational policies. The role requires consistent professionalism, punctuality, and attention to detail to support a positive patient experience.

Qualifications

1. Graduation Mandatory
2. Typing speed Must 20-25 wpm.
3. Minimum 1 year of experience relevance Health care/Hospital.

• Candidates should possess strong Receptionist Duties capabilities, including greeting patients, managing check-in/check-out, and handling appointment scheduling.
• Candidates should possess excellent Phone Etiquette skills for managing inbound and outbound calls, providing information, and routing callers appropriately.
• Candidates should possess solid Clerical Skills for data entry, record keeping, filing, and basic billing or cash-handling tasks.
• Candidates should possess effective Communication skills to interact clearly and professionally with patients, clinicians, and team members.
• Candidates should possess proven Customer Service skills to address patient queries, resolve issues, and maintain a courteous front desk environment.
• Additional beneficial qualifications include prior experience in healthcare or diagnostic centers, familiarity with hospital or clinic management software, and basic computer literacy (MS Office, email).
• Proficiency in English and local languages, and the ability to work flexible shifts as needed, are preferred.