Front Office Associate - Female

Baale Resort Goa; North Goa; On-site; INR 180,000 - 240,000; Full time

Job summary

Baale Resort Goa is seeking a Front Office Associate to warmly welcome guests and manage efficient check-in/check-out and reservations. The role requires at least 1 year in Front Office, strong communication, and a guest-focused attitude to ensure excellent service.

Preference will be given to female candidates. Knowledge of hotel PMS/Front Office systems is advantageous, and evening shifts are expected as part of the schedule. Location: Baale Resort Goa.

Qualifications

• 1 year of experience in Front Office operations, preferably in a hotel/resort.
• Good communication and interpersonal skills.
• Pleasant personality with strong guest-service orientation.
• Ability to multitask in a fast-paced environment.
• Willingness to work evening shifts.

Responsibilities

• Welcome and assist guests with a warm and professional approach.
• Handle check-in and check-out procedures efficiently.
• Manage guest requests, queries, and concerns while ensuring high guest satisfaction.
• Coordinate with Housekeeping, F&B, and other departments for smooth guest experiences.
• Handle reservations, room allocations, and guest information accurately.
• Maintain proper records and ensure adherence to Front Office procedures.
• Assist with guest feedback and resolve issues promptly and professionally.
• Ensure a smooth and memorable experience for every guest.

Skills

Communication

Interpersonal skills

Guest-service orientation

Multitasking

Evening shifts willingness

Tools

Hotel PMS/Front Office systems

Job description

Baale Resort Goa is looking for a warm, professional, and guest-focused Front Office Associate to join our team.

Key Responsibilities:

• Welcome and assist guests with a warm and professional approach.
• Handle check-in and check-out procedures efficiently.
• Manage guest requests, queries, and concerns while ensuring a high level of guest satisfaction.
• Coordinate with Housekeeping, F&B, and other departments for smooth guest experiences.
• Handle reservations, room allocations, and guest information accurately.
• Maintain proper records and ensure adherence to Front Office procedures.
• Assist with guest feedback and resolve issues promptly and professionally.
• Ensure a smooth and memorable experience for every guest.

Requirements:

• Minimum 1 year of experience in Front Office operations, preferably in a hotel/resort
• .Good communication and interpersonal skills
• .Pleasant personality with a strong guest-service orientation
• .Ability to multitask and work effectively in a fast-paced environment
• .Willingness to work evening shifts is required
• .Knowledge of hotel PMS/Front Office systems will be an advantage

Location: Baale Resort Goa

Department: Front Office

Position: Front Office Associate

Preference: Female candidates

If you are passionate about hospitality and enjoy creating exceptional guest experiences, we'd love to hear from you!