FRONT OFFICE ASSOCIATE

Accor; Mumbai; Vor Ort; INR 250.000 - 380.000; Vollzeit

Zusammenfassung

Accor in Mumbai is seeking a Front Office Receptionist to deliver exceptional guest experiences at our busy hotel. You will greet guests, handle check-ins and check-outs, and address queries with a friendly, professional approach.

The role requires strong English communication and a positive, guest-first attitude. Diploma in Tourism or Hospitality is preferred; fresher or 6–12 months of relevant experience; proficiency in MS Office and Opera PMS will help you succeed in coordinating with

Qualifikationen

• Diploma in Tourism / Hospitality Management.
• Fresher or minimum 6 months to 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages and basic understanding of local languages.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• Prior experience working with Opera or a related Property Management system.

Aufgaben

• Responsible for daily administration, meeting and greeting guests, handling queries and room bookings.
• Maintain high standards of customer service at the reception desk.
• Motivate and develop the Reception team for smooth functioning.
• Maintain Front Office log book and shift reports.
• Resolve inquiries and ensure swift check-in/check-out.
• Coordinate with Housekeeping for room status and other departments for issue resolution.
• Carry out duties as delegated by Management.

Kenntnisse

English proficiency

MS Office

Opera PMS

Multilingual ability

Ausbildung

Diploma in Tourism / Hospitality Management

Tools

Opera PMS

Jobbeschreibung

Job Description:

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guest'squeries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customer'sexpectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Prior experience working with Opera or a related Property Management system

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: