Front Line Manager - F&A - I2C 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Genpact is seeking a Front Line Manager – F&A (I2C) in India. You will oversee end-to-end Order to Cash governance, master data management, and billing for large enterprise clients, ensuring accuracy, SOX compliance, and timely delivery.

You will mentor OTC analysts, drive process improvements, and partner with cross-functional teams to optimize cash flow. The role requires strong accounting education and experience in Finance and Analytics in a fast-moving environment, with a focus on data

Qualifications

• Roles and Responsibilities: Either one of the following roles will be considered, ensuring appropriate Segregation of Duties (SoD) controls are maintained.

Responsibilities

• Oversee Customer Master data maintenance in ERP systems and ensure data integrity.
• Oversee end-to-end Contract Management activities including orders, amendments, cancellations, and fulfilment.
• Lead end-to-end Billing operations ensuring accuracy and timely invoices; monitor rebates and disputes.
• Drive Collections, Disputes, and Cash Application processes; improve CEI and reduce DSO.
• Manage OTC governance, reporting, and continuous improvement; ensure SLA achievement and SOX compliance.

Education

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Job description

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Roles and Responsibilities: Either one of the following roles will be considered, ensuring appropriate Segregation of Duties (SoD) controls are maintained.

• Customer Master (Client Setup / Master Data Management)
  Oversee creation, maintenance, modification, blocking, and unblocking of customer master records in ERP systems. Ensure completeness, accuracy, and integrity of customer master data
• Contract Management
  Oversee end-to-end contract management activities, including order entry, validation, amendments, cancellations, and order fulfilment coordination
  Monitor exceptions, pricing issues, credit blocks, contract-related queries, and order discrepancies
• Billing
  Lead end-to-end billing and invoicing operations, ensuring invoices are generated accurately and on time. Monitor billing exceptions, credit/debit notes, cancellations, rebills, and invoice disputes
  Ensure appropriate controls are in place to prevent revenue leakage and billing errors
  Drive improvements in billing accuracy, first-time-right billing, and invoice turnaround time
• Collections & Dispute Management
  Drive reduction in overdue receivables and Days Sales Outstanding (DSO), Improve Collection Effectiveness Index (CEI)
  Monitor customer account aging and collections performance. Track collection effectiveness, escalation management, and recovery initiativesEnsure robust dispute management and root-cause analysis. Identify root causes of repeated disputes and implement preventive actions
  Monitor account performance and implement corrective actions when required
  Build and maintain strong relationships with Agencies, Finance Controllers, Business Finance TeamsAnalyze trends related to collections, disputes, aging, credit memo reduction and cash application
• Cash Application
  Oversee timely processing and allocation of customer receipts. Ensure accurate posting of ACH, wire transfers, checks, and remittance informationMonitor unapplied cash and ensure prompt investigation and resolutionSupport AR Subledger to GL reconciliation processes and month-end close requirements
• OTC Governance, Reporting & Continuous Improvement
  Manage day-to-day Order to Cash process including Customer Master, Order Management, Billing Collections, Cash Application, and Dispute Management & Reporting
  Ensure achievement of contractual SLAs, KPIs, and operational targets including quality and ProductivityConduct regular governance calls, service reviews, and business updates. Produce an action list after meetings for action, ownership and deadlinesProvide actionable insights and recommendations to improve cash flow and operational performanceEffective management of sequential liability across the Order-to-Cash process by monitoring upstream and downstream dependencies, driving timely resolution of process breaks, and collaborating with cross-functional teams to minimize impactsAnalyze trends across collections, billing accuracy, disputes, customer setup, and cash application metricsDrive data-based decision-making and forecastingConduct regular performance reviews and career development discussions with documented action planGuide, mentor, and support OTC associates and analystsLead Lean Six Sigma initiatives focused on productivity and quality improvementEnsure compliance with SOX, audit requirements, internal controls, and client policies
• Preferred ERP System Knowledge: Experience working with one or more of the following ERP platforms will be considered an advantage
  Non-Media
  Media
  IPG
  D365
  Dynamics AX, ANEAL, SAP, Marathon and Map plan
  Vantage, cSAP and DATEV

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Fina