Service Delivery Leader - F&A - I2C 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Genpact is seeking a Service Delivery Leader for F&A – I2C to drive end-to-end OTC operations, data governance and revenue recognition. The role requires strong AR, collections, analytics and leadership across cross-functional teams.

Responsibilities include managing master data, billing, reconciliations, and working capital metrics while delivering insights to senior stakeholders and ensuring SOX-compliant controls.

Qualificações

• Professional accounting and finance background with a degree in accounting, commerce, economics or finance.
• Proven AR, collections and revenue reconciliation experience.
• Demonstrated ability to lead large teams and drive process improvements.

Responsabilidades

• Lead end-to-end OTC operations: master data, order, billing, collections and reconciliations.
• Ensure governance, data quality controls and SOX/compliance alignment.
• Drive cash flow improvements and working capital optimization.
• Provide analytics-driven insights and executive-level MIS.
• Mentor managers and teams across functions; conduct reviews and actions.

Conhecimentos

Accounting

AR (Accounts Receivable)

Collections Management

ARM (Accounts Receivable Management)

Client Relations

Data Analytics

Deductions Management

Lean Six Sigma

People Leadership

Banking & Finance

Formação académica

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Ferramentas

D365

Dynamics AX

SAP S/4HANA

MAP Planner

Vantage

DATEV

ANeAL

Descrição da oferta de emprego

Service Delivery Leader - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Roles and Responsibilities:

• Lead end-to-end OTC operations covering Customer Master Data, Order Management, Billing, Collections, Dispute Management, Reporting, Revenue Reconciliation, and Working Capital Management
• Follow governance as per client policy for customer master data creation, maintenance, approval workflows, and data quality controls.
• Monitor process compliance and ensure effective controls around customer setup and order management activities
• Lead billing operations ensuring accurate and timely invoice generation and delivery. Review controls
• Adopt collections strategy provided by client and execute them to improve cash flow, reduce aging, and optimize working capital performance
• Drive reduction of overdue receivables, Days Sales Outstanding (DSO), and delinquency metrics
• Ensure timely completion of AR reconciliations, revenue reconciliations, and subledger-to-GL reconciliations.
• Leverage analytics to support decision-making, forecasting, productivity improvements, and risk mitigation
• Delivering actionable insights on aging trends, dispute drivers, collections performance, billing effectiveness, and customer behavior
• Build and maintain strong relationships with Agencies, Client's Finance Controllers, Business Finance Teams, Agency Leaders, IT, and Transformation teams
• Conduct Monthly and Quarterly Business Reviews, service reviews, governance meetings, and performance discussions. Produce an action list after meetings for action, ownership and deadlines
• Provide proactive recommendations to improve cash flow, collections efficiency, and customer experience
• Manage escalations and ensure timely resolution of critical business issues
• Lead managers, team leaders, and operational teams across multiple functions
• Manage workforce planning, resource optimization, capacity requirements, hiring, attrition, productivity, and employee engagement
• Govern risk management across customer master, billing, collections, revenue recognition, and reconciliation processes.
• Support digital transformation programs and ERP enhancements
• Ensure compliance with SOX, audit requirements, internal controls, and client policies
• Manage operational risks and establish preventive controls around billing, cash application, credit, collections, write-offs, and customer master data
• Maintain process documentation and governance frameworks around data security, segregation of duties, and financial controls
• Present executive-level MIS and business insights

Preferred ERP System Knowledge:

• D365, Dynamics AX, ANEAL, SAP, Marathon and Map plan, Vantage, cSAP and DATEV

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance

Certifications

• ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges
• Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT
• Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained
• Microsoft Excel Certification - Normandale Community CollegeNormandale Community College
• SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

• Accounting
• Accounts Receivable (AR)
• Accounts Receivable Collection
• Accounts Receivable Management (ARM)
• Banking Capital Markets
• Client Relations
• Collections Management
• Data Analytics
• Deductions Management
• Lean Six Sigma (LSS)
• People Leadership

Language

• English (Required)
• English (Required)

Language Proficiency

Proficient - C2

Job Type Regular Master Skill List