Front Desk Receptionist

Epidermia Aesthetic Solutions; Mumbai; On-site; INR 268,000 - 357,000; Full time

Benefits offered by this job

Yearly Paid & Sick Leaves

Employee discounts and store credit

Leave encashment

Job summary

Derma MD Clinics seeks a Front Desk Executive to ensure a seamless client journey from check-in to post-treatment follow-up. You will manage appointments, inquiries, and lead follow‑ups, coordinating with clinicians and staff to deliver premium skincare service.

Responsibilities include scheduling, billing, inventory checks, and CRM data integrity, with a focus on hospitality and confidentiality. This full-time onsite role offers growth in a dermatology and aesthetics setting.

Qualifications

• Strong communication and interpersonal skills; fluent in English and Hindi/Marathi.
• Ability to manage client check-ins, calls, and inquiries with discretion.
• Proficiency in clinic software/CRM and MS Office.
• Well-organized, detail-oriented, and able to multitask.
• Passion for skincare and aesthetics is an advantage.

Responsibilities

• Greet clients, manage check-ins, consultations, and appointment scheduling.
• Answer calls and respond to patient queries.
• Manage leads via calls, WhatsApp, and digital platforms; follow-ups.
• Maintain treatment schedules, doctors calendars, and client records.
• Handle billing, petty cash, and expense records.
• Maintain clinic floor, queue, and stock levels.
• Coordinate with dermatologists and therapists for smooth operations.

Skills

Communication skills

Fluent English & Hindi/Marathi

CRM software

Organization

MS Office

Education

HSC Passed

Tools

Clinic ERP software

Job description

Role: Front Desk Executive

Location: Derma MD Clinics, Naupada, Thane

Requirements: Immediate Joining | Onsite Role

About Derma MD Clinics:

At Derma MD Clinics, we combine the science of dermatology with the art of aesthetics. Led by a team of dermatologists and skin experts, we offer advanced, evidence-based skin and hair treatments powered by cutting-edge technologies and medical-grade products. Our clinics are designed to provide a premium, personalized experience to each client, with a strong focus on safety, transparency, and long-term skin health.

We are now expanding our team and looking for a Front Desk Executive who brings both operational acumen and a flair for client-centric hospitality.

Role Overview:

As a Front Desk Executive, you will play a pivotal role in the day-to-day functioning of our clinic. You will be responsible for overseeing administrative and basic clinical operations, ensuring a seamless client journeyfrom consultation to post-treatment care. This is a dynamic, hands‑on role that combines scheduling, client communication, team coordination, and service promotion.

• Greet clients and manage check-ins, consultations, and appointment scheduling
• Answer calls and respond to patient queries
• Manage incoming leads through calls, WhatsApp, and digital platforms; ensure timely follow‑ups
• Maintain treatment schedules, doctors calendars, and client records using clinic software/CRM
• Handle billing, petty cash, and expense records
• Manage the clinic floor and appointment queue
• Book appointments using Clinic ERP software (training provided)
• Coordinate with dermatologists and therapists for smooth clinic operations
• Ensure stock management, inventory tracking, and timely procurement of clinic supplies
• Assist in developing and managing pricing packages, service plans, and promotional offers
• Track clinic KPIs, feedback, and client satisfaction metrics
• Maintain a polished, professional, and warm presence at the front desk

Candidate Requirements:

• Minimum 23 years of experience in clinic management, medical front desk, or customer-facing roles in the beauty/healthcare/wellness industry
• Strong communication and interpersonal skills; fluent in English and Hindi/Marathi
• Familiarity with CRM systems or clinic software preferred
• Highly organized, detail-oriented, and comfortable with multitasking
• Basic computer skills including MS Office and Excel
• A passion for skincare, aesthetics, and wellness is a strong advantage
• Ability to handle confidential information with professionalism and discretion

Minimum qualification: HSC Passed

Working Hours and Schedule:

• Full-time position
• 9-hour day shift
• One weekly off (weekday only)

Benefits:

• Yearly Paid & Sick Leaves
• Employee discounts and store credit points
• Leave encashment

Additional Information:

We are looking for someone who is committed to long‑term employment, has a pleasant personality, and excels in communicating with people. If you have a smiling face and a friendly demeanor, wed love to hear from you!

Join us and be part of a dynamic team dedicated to excellent skincare service!