Front Desk Executive - Gurugram

Berkowits Hair & Skin Clinics

Gurugram District

On-site

INR 250,000 - 350,000

Full time

14 days+

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Job summary

Berkowits Hair & Skin Clinic is seeking a Front Desk Executive / Receptionist to be the first point of contact for clients. The role includes managing appointments, billing, and administrative tasks with a focus on excellent client experience.

The ideal candidate should be female with strong English communication and good knowledge of MS Office and basic computer applications. Office timings are 9:45 AM – 7:00 PM, six days a week.

Qualifications

Female candidates only.
Good knowledge of MS Office and basic computer applications.
Pleasant personality with excellent interpersonal skills.
Strong communication skills (English proficiency preferred).

Responsibilities

Greet and assist clients; manage client flow and records.
Handle billing and payments; ensure daily closure of invoices.
Manage appointments; coordinate with doctors, technicians, rooms, and equipment.
Make follow-up and lead calls as per scripts provided by Head Office.

Skills

Communication skills

Interpersonal skills

English proficiency

Tools

MS Office

Basic computer skills

Job description

Job Title: Front Desk Executive / Receptionist

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About Berkowits Hair & Skin Clinic

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Front Desk Executive / Receptionist

We are looking for a smart, proactive, and customer-friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well-spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently.

Key Responsibilities

Client Reception & Support

Greet and welcome clients professionally.
Check appointments, retrieve records, and coordinate with doctors/technicians.
Escort clients to consultation or treatment areas when required.
Guide and assist clients throughout their clinic visit.

Training will be provided for smooth onboarding and understanding of the processes.

Billing & Payments

Generate accurate bills for services and product sales.
Handle payments (cash, card, digital modes) and maintain daily collections.
Ensure all invoices are closed the same day after necessary approvals.

Appointment Management & Communication

Handle all incoming calls for booking, rescheduling, or cancellations.
Check availability of doctors, technicians, rooms, and equipment before confirming appointments.
Send WhatsApp/call reminders to clients for appointment confirmations.
Facilitate video consultations when required.

Follow-Up & Lead Calling