Front Desk Executive - Faridabad

Berkowits; Faridabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India is seeking a Front Desk Executive / Receptionist in Faridabad, Haryana. The role requires a smart, proactive individual to manage client flow, appointments, billing, and administrative tasks with a focus on excellent client experience.

Key duties include greeting clients, handling calls for bookings, coordinating with clinicians, processing payments, and ensuring smooth onboarding.

Qualifications

• Excellent communication skills in English preferred.
• Pleasant personality with excellent interpersonal skills.
• Strong computer literacy and MS Office proficiency.
• Female candidates only.

Responsibilities

• Greet and assist clients at the reception.
• Manage appointments, records, and billing processes.
• Handle payments through cash, card, and digital methods; maintain daily collections.
• Coordinate with doctors/technicians and escort clients to treatment areas.
• Send reminders via WhatsApp or calls and manage cancellations/rescheduling.
• Support onboarding and training as needed; follow office scripts for calls.

Skills

Communication skills

Customer service

Professional demeanor

Tools

MS Office

Job description

Job Title: Front Desk Executive / Receptionist

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About Berkowits Hair & Skin Clinic

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients , Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Front Desk Executive / Receptionist

We are looking for a smart, proactive, and customer-friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well-spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently.

Key Responsibilities

Client Reception & Support

Greet and welcome clients professionally.

Check appointments, retrieve records, and coordinate with doctors/technicians.

Escort clients to consultation or treatment areas when required.

Guide and assist clients throughout their clinic visit.

Training will be provided for smooth onboarding and understanding of the processes.

Generate accurate bills for services and product sales.

Handle payments (cash, card, digital modes) and maintain daily collections.

Ensure all invoices are closed the same day after necessary approvals.

Appointment Management & Communication

Handle all incoming calls for booking, rescheduling, or cancellations.

Check availability of doctors, technicians, rooms, and equipment before confirming appointments.

Send WhatsApp/call reminders to clients for appointment confirmations.

Facilitate video consultations when required.

Follow-Up & Lead Calling

Return all missed calls promptly; maintain weekly missed call counts.

Call regular clients who haven't visited in the past 3 months.

Make follow-up and promotional calls as per scripts provided by Head Office.

Who Can Apply

Female candidates only.

Strong communication skills (English proficiency preferred).

Good knowledge of MS Office and basic computer applications.

Pleasant personality with excellent interpersonal skills.

Salary - Rs 2.5 to 3.5 LPA

Experience - 1 - 5 Years

Office Timings

6 days working per week

No weekly off on Friday, Saturday, or Sunday

Working Hours: 9:45 AM – 7:00 PM