Front Desk Executive And Receptionist

Amaha; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Amaha is seeking a Front Desk Executive in Bengaluru to greet patients, manage calls, registrations, and payments, and coordinate with hospital departments for smooth patient flow.

The role requires handling patient records, billing processes, and providing information on services, with a focus on excellent patient satisfaction. Based at Whitefield & Indiranagar, Bengaluru, the position supports Amaha's healthcare operations.

Qualifications

• Bachelor's degree in a relevant field.
• 2+ years in front desk/hospitality or healthcare setting.
• Experience in patient services and satisfaction.
• Ability to communicate in English, Hindi, and Kannada.
• Willingness to work flexible hours.
• Physical tasks required in patient care and movement.
• Strong organizational and administrative skills.
• Experience managing patient records and billing is beneficial.

Responsibilities

• Greeting patients and visitors, answering calls, and directing inquiries to the appropriate personnel.
• Assisting with registration, appointment scheduling, and payment processing; providing information on hospital services.
• Maintaining patient records (physical and electronic); handling billing and payments; managing mail and emails; coordinating with departments for smooth operations.

Skills

Customer-facing

Communication

Multitasking

Organizational skills

Flexibility

Physical stamina

Attention to detail

English/Hindi/Kannada

Education

Bachelor's degree in a relevant field

Job description

Job Description: Front desk executive

About Amaha

Welcome to Amaha, where were redefining mental health care! Founded in 2016 by the visionary Dr. Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem.
We provide comprehensive treatment and care plans for a variety of mental health conditions, including anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.
With a dedicated team of over 150 experts, we’ve delivered more than 100,000 therapy sessions in 15+ languages across 600+ Indian cities.
Our award-winning Amaha app offers 600+ self-care tools and resources, impacting the lives of over 5 million people globally.
We also support workplaces and colleges with customized emotional well-being programs, reaching over 700,000 individuals.
In 2022, we expanded our reach by acquiring the Child and Adolescent Mental Health Institute, Children First, allowing us to provide holistic care for families and communities.
Join us as we continue to grow and innovate in the mental health space!

Key Responsibilities

Patient Interaction

• Greeting and welcoming patients and visitors, creating a positive first impression.
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Providing information to patients and visitors about hospital services, procedures, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.

Administrative Tasks

• Maintaining and updating patient records, both physical and electronic.
• Handling billing, insurance verification, and payment collection.
• Managing correspondence, including mail and emails.
• Coordinating with other departments to ensure smooth patient flow and efficient operations.
• Maintaining the cleanliness and organisation of the front office and reception area.

General Support

• Monitoring and managing office supplies and equipment.
• Assisting with special projects or tasks as assigned by the administration.
• Ensuring the confidentiality of patient information and adhering to HIPAA regulations.

Qualifications and Skills Required

• A bachelor's degree in a relevant field.
• Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
• 2+ years in the field, with prior experience in a hospital or in hospitality.
• High-quality organizational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Proven expertise in managing patient services and enhancing patient satisfaction.
• Ability to work in flexible hours.
• Ability to handle multiple tasks effectively and prioritize duties.
• Capable of performing physical tasks required in patient care and movement.
• Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.

Additional Information

Work Location: Whitefield & Indiranagar, Bengaluru