Freshworks Technical Specialist / Developer

Emergys; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Emergys Corp. in Pune is seeking a Freshworks Developer to design and build apps and automations on the FDP. You will integrate with third‑party systems, collaborate with architects, and troubleshoot configurations to ensure enterprise‑grade deployments.

The role requires 3–6 years of software development experience, with 1–2 years in Freshworks products, strong API skills, and familiarity with Freshservice/Freshdesk configurations. Certification is preferred.

Qualifications

• 3–6 years of software development experience, with 1–2 years in Freshworks products.
• Experience with REST APIs, JSON, and OAuth.
• Familiarity with Freshservice or Freshdesk configuration and extensions.
• Strong analytical, debugging, and documentation skills.
• Freshworks Developer or Platform certification preferred.

Responsibilities

• Develop and maintain custom apps and automation using the FDP SDK.
• Build integrations with third‑party applications using REST APIs and webhooks.
• Collaborate with consultants and architects to deliver high‑quality implementations.
• Troubleshoot technical issues, optimize configurations, and document solutions.
• Build reusable code components and maintain internal best practice libraries.

Skills

REST APIs

JSON

OAuth

Freshworks FDP familiarity

Freshservice/Freshdesk extensions

Debugging

Documentation

Freshworks Certification

Tools

FDP SDK

Job description

The Freshworks Developer will design and develop technical solutions across Freshworks modules using the Freshworks Developer Platform (FDP). This includes building custom apps, integrations, and automation to extend Freshworks functionality for enterprise customers.

Key Responsibilities:

• Develop and maintain custom apps and automation using the FDP SDK.
• Build integrations with third‑party applications using REST APIs and webhooks.
• Collaborate with consultants and architects to deliver high‑quality implementations.
• Troubleshoot technical issues, optimize configurations, and document solutions.
• Build reusable code components and maintain internal best practice libraries.

Required Skills:

• 3–6 years of experience in software development; 1–2 years in Freshworks suite.
• Experience working with REST APIs, JSON, OAuth.
• Familiarity with Freshservice / Freshdesk configuration and extensions.
• Strong analytical, debugging, and documentation skills.
• Certifications: Freshworks Developer or Platform certification preferred.