Solution Engineer

Freshworks

Chennai

On-site

INR 600,000 - 1,000,000

Full time

14 days+

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Job summary

Freshworks seeks an entry-level Solutions Engineer to manage pre-sales activities, align technical resources, and support the sales team in driving business solutions. This role offers opportunities for continuous learning and collaboration within a diverse and inclusive work environment, centered on providing high-impact technical solutions.

Qualifications

1-3 years experience in Solution Engineering or similar role.
Experience in technology sales and supporting mid-market customers.
Strong communication skills for articulating technical details.

Responsibilities

Manage pre-sales resources and align technical resources with revenue goals.
Conduct product demonstrations and support sales team with technical queries.
Gather requirements to identify customer problems effectively.

Skills

Technical Leadership

Advanced Solution Architecture

Expert Product Demonstration

Deep Technical Acumen

Complex Problem-Solving

Communication Skills

Job description

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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Manage all activities of the pre-sales resources with a particular region.
As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
Provides advice and counsel to sales management in the effective use and deployment of technical resources.
Must maintain close alignment with sales, support and implementation functions.
Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
Conduct effective requirements gathering to clearly identify customer problems.
Build and deliver compelling technical demonstrations of the Freshworks products.
Articulate the value of Freshworks solutions to a variety of audiences.
Be a lifelong learner and develop your skills continuously.
Evangelize a refreshing user experience on the Freshworks platform

Qualifications

1 – 3 years in Solution Engineering or in any technical role is a plus.
Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
Extensive expertise supporting mid-market customers and creating service/support strategies.
Strong organisational and analytical skills.
Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
Strong written and verbal communication skills.
Successful track record of working and influencing matrixes organizations.
Flexible to work in any shift.

SKILLS

Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers.

Advanced Solution Architecture & Design: Designing complex, multi-product solutions.

Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations.

Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products.

Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions.

Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs.

RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses.

Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives.

Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders.

Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward.

Collaboration & Teamwork: Working effectively within the SE team and cross-functionally.

Analytical Skills: Dissecting customer needs and technical issues methodically.

Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations.

Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities.

Initiative & Proactiveness: Identifying areas for improvement and taking action.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Seniority level