Freshworks Administrator - Offshore, Remote from India

Largeton Group; India; Remote; INR 670,000 - 893,000; Full time

Job summary

Largeton Group is seeking a Freshworks Administrator with deep expertise in Freshservice to design, configure, and deploy scalable customer support solutions.

The role requires 7+ years of experience, hands-on work with Freshdesk and Freshservice, and the ability to translate business needs into automated workflows while collaborating with stakeholders.

This offshore remote position runs 3pm–12am IST for a 3-month engagement, with flexibility as releases evolve.

Qualifications

• 7+ years of experience in Freshworks administration and delivery
• Proven experience implementing Freshdesk in enterprise environments
• Strong understanding of Freshservice features, automations, and configuration best practices
• Hands-on experience with the latest Freshworks/Freshservice releases and updates
• Ability to work with stakeholders and translate business needs into solutions

Responsibilities

• Design, configure, and deploy scalable customer support solutions using Freshservice
• Translate business requirements into automated workflows and configurations
• Collaborate with stakeholders to ensure alignment with product and process goals

Skills

Freshworks admin

Freshdesk implementation

Freshservice configuration

Automation

Stakeholder liaison

Tools

Freshdesk

Freshservice

Job description

Title: Freshworks Administrator

Location: Offshore Remote

Duration: 3 months (start ASAP through end of year)

Working Hours: 3pm-12am IST

Mode of Interview: Video

Job Description

We are seeking a Freshworks Administrator with deep expertise in implementing Freshservice. This role will focus on designing, configuring, and deploying scalable customer support solutions while leveraging out-of-the-box capabilities to align with business requirements.

• Need someone with 7+ years of relevant experience
• Proven experience implementing Freshdesk in enterprise environments
• Strong understanding of Freshservice features, automations, and configuration best practices
• Hands-on experience with the most recent Freshworks/Freshservice releases and updates
• Ability to work directly with stakeholders and translate business needs into solutions