Freshworks Solution Architect / Practice Lead

Emergys; Pune District; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Emergys Corp. in India’s Pune district seeks a senior Freshworks Architect/Delivery Lead to own end-to-end solution design across Freshservice, Freshdesk, and Freshsales, while guiding implementation teams and enabling pre-sales support.

You will collaborate with Sales, drive architecture decisions, develop accelerators, and mentor a growing delivery team. The role emphasizes strong ITSM/CRM/CX knowledge, stakeholder communication, and certifications to align with OEM initiatives and internal

Qualifications

• 8-12 years total experience, 3+ years in Freshworks platform (Freshservice, Freshdesk or Freshsales)
• Strong understanding of ITSM, CRM, and CX domains
• Proven experience in solution design and pre-sales support
• Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight
• Excellent stakeholder management and communication skills
• Certifications: Freshworks Architect or Product Expert highly preferred

Responsibilities

• Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules
• Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations
• Guide implementation teams on best practices, integrations, and architecture decisions
• Develop standard implementation accelerators, templates, and reusable frameworks
• Build and mentor a strong Freshworks delivery team and oversee quality assurance
• Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment
• Contribute to internal enablement programs and certification drives

Skills

Freshworks expertise

ITSM knowledge

CRM knowledge

CX domain knowledge

Solution design

Pre-sales support

Stakeholder management

API integrations

FDP development oversight

Excellent communication

Tools

Freshworks configuration

Freshworks FDP

Job description

Key Responsibilities:

• Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules
• Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations
• Guide implementation teams on best practices, integrations, and architecture decisions
• Develop standard implementation accelerators, templates, and reusable frameworks
• Build and mentor a strong Freshworks delivery team and oversee quality assurance
• Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment
• Contribute to internal enablement programs and certification drives

Required Skills:

• 8-12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales)
• Strong understanding of ITSM, CRM, and CX domains
• Proven experience in solution design and pre-sales support
• Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight
• Excellent stakeholder management and communication skills
• Certifications: Freshworks Architect or Product Expert certifications highly preferred