Freshers Walk-in Interview | Customer Service/US Voice Process

Inspiroz It Services; Navi Mumbai; On-site; INR 250,000 - 380,000; Full time

Job summary

Inspiroz IT Services Pvt. Ltd. in Navi Mumbai is seeking a detail-oriented Process Associate to support US-based clients across voice support, onboarding and customer service.

This role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment. You will handle calls, emails and chats, assist with order inquiries, support candidate onboarding, maintain records, and coordinate with internal teams while upholding data privacy and compliance

Qualifications

• Bachelor's degree is mandatory.
• Freshers are welcome to apply.
• Excellent English communication with a neutral accent.
• Good interpersonal, organizational, and multitasking skills.
• Basic knowledge of MS Office and Excel.
• Strong attention to detail and willingness to work in a secure environment.
• Flexible to work in US or rotational shifts.
• Background verification is mandatory before joining.

Responsibilities

• Handle inbound and outbound calls, emails, and chat support.
• Assist customers with order-related queries and issue resolution.
• Support candidate onboarding and document verification.
• Maintain records and update internal systems accurately.
• Coordinate with internal teams to ensure smooth operations.
• Follow company policies, data privacy, and compliance guidelines.
• Manage multiple tasks while meeting quality and productivity targets.

Skills

Excellent English communication

Interpersonal skills

Multitasking

Detail oriented

MS Office

Excel

Willingness to work in US shifts

Data privacy awareness

Education

Bachelor's degree

Tools

MS Office

Excel

Job description

Position: Process Associate

Company: Inspiroz IT Services Pvt. Ltd.

Location: Millennium Business Park, Mahape, Navi Mumbai

Position Background:

We are looking for a detail-oriented and customer-focused Process Associate to join our team. The ideal candidate should have prior experience working with US clients, handling voice processes, candidate onboarding, customer service, or e-commerce support. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a strong commitment to accuracy and compliance while handling confidential information.

Job Responsibilities:

• Handle inbound and outbound calls, emails, and chat support.
• Assist customers with order-related queries and issue resolution.
• Support candidate onboarding and document verification.
• Maintain records and update internal systems accurately.
• Coordinate with internal teams to ensure smooth operations.
• Follow company policies, data privacy, and compliance guidelines.
• Manage multiple tasks while meeting quality and productivity targets.

Required Skills & Qualifications:

• Bachelors degree is mandatory.
• Freshers are welcome to apply.
• Excellent English communication skills with a neutral accent.
• Good interpersonal, organizational, and multitasking skills.
• Basic knowledge of MS Office and Excel.
• Strong attention to detail and willingness to work in a secure environment.
• Flexible to work in US or rotational shifts.
• Background verification is mandatory before joining.

Preferred Skills:

• Experience in customer service, e-commerce, recruitment support, HR operations, or document verification.
• Knowledge of CRM, ATS, or ERP systems is an added advantage.

Company Background:

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. We do cater to small to medium businesses, but they are more legacy clients at this time under the ACS umbrella.

Mission: We help schools and kids succeed.

Vision: We deliver creative, high-quality technology solutions for schools and education focused organizations.

Inspired by our core values of:

Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate,

Communicate, Communicate.

To learn more, please visit www.inspiroz.com