Fresher Graduate

Progressive Techserve; Gurugram District; On-site; INR 167,000 - 257,000; Full time

Job summary

Progressive Techserve invites applications for a motivated Help Desk Executive to join our IT Support team in Gurgaon. You will provide first-level IT support, address user queries, and coordinate with internal teams and external vendors to resolve incidents and service requests.

The ideal candidate is a fresher with strong communication and customer service skills, a problem-solving mindset, and a willingness to learn in a fast-paced environment.

Qualifications

• Good communication and customer service skills are essential.
• Willingness to learn and adapt in a fast-paced IT support environment.
• Freshers are welcome; 0–0.6 months experience accepted.

Responsibilities

• Respond to incoming IT support requests from users in a timely and professional manner.
• Provide first-level technical support for desktops, laptops, printers, peripherals, and software.
• Log, track, and update IT support tickets until resolution and closure.
• Diagnose basic hardware, software, connectivity, and user-access issues.
• Escalate complex issues to the appropriate IT team or service provider.
• Coordinate with external vendors for IT-related support needs.
• Maintain records of service requests, incidents, and resolutions.

Skills

Communication skills

Customer service

Job description

Role & responsibilities

Position- Help Desk Executive

Location- Gurgaon

Location- Address:- DLFPhase 1, Gurugram, Haryana 122022

Experience- Fresher ( 0- 0.6 Months )

Working Days- 6 Days

Job Description Helpdesk Executive

Job Summary

We are looking for a motivated and enthusiastic Helpdesk Executiveto join our IT Support team. The candidate will be responsible for providing first-level IT support, addressing user queries, troubleshooting basic technical issues, coordinating with internal teams and external vendors, and ensuring the timely resolution of IT-related incidents and service requests. The ideal candidate should have good communication and customer service skills, a problem-solving attitude, and a willingness to learn and work in a fast-paced environment.

Key Responsibilities

• Respond to incoming phone calls, emails, and IT support requests from users in a timely and professional manner.
• Provide first-level technical support for desktops, laptops, printers, peripherals, software, and other IT-related issues.
• Log, track, update, and follow up on IT support tickets until successful resolution and closure.
• Diagnose and resolve basic hardware, software, connectivity, and user-access-related issues.
• Escalate complex or unresolved technical issues to the appropriate IT team or service provider.
• Coordinate with external vendors for hardware, software, networking, and other IT-related support requirements.
• Maintain accurate records of service requests, incidents, troubleshooting activities, and resolutions.
• Follow up with users regarding open tickets and provide regular status updates.