French Language Expert | Analyst | Pune location

AXA Global Business Services; Pune District; Hybrid; INR 250,000 - 450,000; Full time

Job summary

AXA Global Business Services in Pune handles daily health claim files, policy setup and modifications via French correspondence. It manages European claims from loss declaration to settlement and reimbursement, with customer queries also conducted in French.

The role emphasizes productivity and strict adherence to SLA quality and accuracy, aiming to achieve proficiency by the end of training, while using MS-Office tools to support claim workflows.

Qualifications

• Graduate or equivalent experience in a similar position.
• Knowledge of health and disability insurance is an asset.
• Required B2 level French.
• MS-Office knowledge.

Responsibilities

• Manage daily health claims files ensuring quick compensation per contracts.
• Daily management of policies and modifications via mail in French.
• European claims handling from loss declaration to settlement and reimbursement.
• Handle customer queries via mail in French.
• Open claim cases per insured declarations.
• Settlement and reimbursement of claims.
• Communicate with the insured.
• Meet productivity targets per processing guidelines.
• Adhere to SLA quality standards and accuracy requirements.
• Achieve proficiency and meet service delivery parameters by training end.

Skills

MS-Office knowledge

French language proficiency

Health insurance knowledge

Education

Graduate or equivalent experience

Job description

Role & responsibilities

Manage daily Health claims files taking into account the procedures specific to the insurance company to compensate the insured / third party quickly respecting the guarantees provided by insurance contracts, quality, service and deadlines.

Daily management of policies: new policy set-up, modification of existing policies, etc. via mail in French language.

European Claims handling since the opening of the file on the basis of the declaration of loss, until settlement and reimbursement to the insured

Management of policies: new policy set-up, modification of existing policies, etc.

Customer query handling via mail in French language

Opening of claim case according to the declarations filled by the insured

Settlement and reimbursement of claims

Communication to the insured

To achieve productivity targets with respect to processing guidelines as per the pre-agreed norms

To adhere to the quality standards as detailed in the SLA by ensuring accuracy requirements are met as per the target

Achieve proficiency in the process and deliver to the requirement of critical service delivery parameters by the end of the training period.

Profile

Preferred candidate profile

Any graduate or equivalent experience in a similar position is an advantage

Knowledge of health and disability insurance is an asset

Required B2 level French

MS-Office knowledge