DSS - Intake Admin - PUNE

Davies; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Job summary

A leading customer service company based in Pune is looking for candidates to deliver exceptional service by processing claims and resolving customer issues. The ideal candidate possesses excellent customer service and communication skills, with a flexible schedule for varying shifts. Previous experience in insurance or call center roles is essential, alongside the ability to multitask and handle high-volume demands. This role aims to ensure customer problems are addressed effectively while meeting productivity targets.

Qualifications

• Previous insurance experience.
• Experience in a call center or customer support role.
• Flexibility to work additional hours during peak demand.
• Proficiency in processing email and faxed claims.

Responsibilities

• Deliver exceptional customer service by processing claims.
• Resolve issues efficiently while maintaining professionalism.
• Meet service, productivity, and quality objectives.
• Meet daily personal and team targets for service, productivity and quality.
• Receive, review and process email reports regarding client losses.
• Notify manager of staff absences and keep relevant parties informed.
• Pass background checks as required.
• Be flexible to work extra hours during peak periods.
• Be available for non-traditional shifts when needed.

Skills

Excellent customer service skills

Communication skills

Ability to multi-task

Language proficiency (Spanish, French)

Job description

Overview

The primary function of this role is to deliver exceptional customer service by efficiently processing claims and resolving issues with the highest level of professionalism. A solution-oriented approach is essential, ensuring that customer problems are addressed promptly and effectively.

Department

Administration

Location

Pune

Key Responsibilities

• Candidate must present a professional, personable, and positive image
• Candidate must possess excellent customer service and communication skills
• Must be able to multi-task effectively
• Meet daily personal/team qualitative and quantitative targets, achieving all service, productivity, and quality objectives
• Must be able to receive, review, and process email reports regarding losses incurred by a client’s customer
• Notifies Manager regarding staff absences/tardiness; updates and informs other necessary parties of the same and related information
• Must be able to pass background check
• Must be flexible to work additional hours during high volume times (CAT), when there is peak demand
• Must be available to work non-traditional shifts

Skills, Knowledge & Expertise

• Previous insurance experience
• Previous experience in a call center or customer support role
• Able to speak additional languages (Spanish, French, etc.)
• Input new claims transmitted via fax and email
• Disseminate all electronic mail from the company’s inbox appropriately
• May assist other departments with various tasks with prior approval from the ClaimCare Manager