Freelance - Medical Customer Service Representative - India (Hindi)

SubjectWell, Inc.; India; On-site; INR 482,000 - 1,033,000; Full time

Benefits offered by this job

Freelance/Project-based

Job summary

Clariness GmbH is seeking a freelance representative in India to manage clinical trial sites and assist patient recruitment. The role involves screening patients, serving as the main contact for participants, and coordinating connections between patients and doctors.

Candidates should be multilingual and have a medical background with experience handling phone and email inquiries. Flexible scheduling across morning, noon, afternoon, and occasional evenings is expected.

Qualifications

• Healthcare background or nursing/CRA experience.
• Experience handling patient inquiries by phone/email.
• Ability to discuss medical topics with clarity.

Responsibilities

• Represent the company as the contact person for patients.
• Screen patients and connect them with doctors as needed.
• Assist doctors and patients by facilitating communication.

Skills

Multilingual

Medical background

Patient screening

Phone support

Call center experience

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Hindi/Bengali/Malayalam/Marathi/Kannada/Telugu/Gujarati/Punjabi/Oriya (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/