Customer Service Agent

Jobgether SRL; India; Remote; INR 300,000 - 450,000; Full time

Benefits offered by this job

Private health insurance

Paid time off

Remote work from Mumbai

Performance bonus

Job summary

Jobgether SRL is seeking a Customer Service Agent based in Mumbai, India to deliver reliable support and connect callers with interpreters. You will identify language needs, record information accurately, and use digital tools to handle inquiries in a remote setting.

The role requires excellent English communication, strong attention to detail, and the ability to manage information securely while maintaining a professional, courteous caller experience. Remote work from Mumbai is offered.

Qualifications

• Excellent customer service and communication skills.
• Professional and courteous caller interactions.
• Accurate data entry and information management.

Responsibilities

• Identify callers' language requirements and ensure needs are understood.
• Enter, update, and verify customer information in systems.
• Access databases and digital tools to retrieve information for inquiries.
• Transfer calls promptly to staff or interpreters for efficient service.
• Provide additional assistance to callers while maintaining professionalism.
• Manage multiple tasks with accuracy and responsiveness.
• Follow procedures to ensure consistent call handling.

Skills

Customer service

English communication

Interpersonal skills

Data entry

Multitasking

Attention to detail

Tools

CRM systems

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service Agent based in Mumbai, India.

As a Customer Service Agent, you will play an important role in delivering reliable customer support and facilitating clear communication between callers and interpreters. You will help identify callers' language requirements, accurately record customer information, and connect individuals with the appropriate resources. Working in a remote customer service environment, you will use digital tools and databases to handle inquiries efficiently and ensure a smooth caller experience. This position requires excellent English communication skills, attention to detail, and the ability to manage information accurately while responding to customer needs. You will contribute to efficient service delivery by ensuring calls are handled professionally, promptly, and with care. If you are customer-focused, organized, and comfortable working with computer-based systems, this opportunity offers a chance to develop your skills in a service-oriented environment.

Accountabilities

• Identify callers' language requirements and ensure their needs are accurately understood.
• Enter, update, and verify customer information in the appropriate systems while maintaining accuracy and confidentiality.
• Access relevant databases and digital tools to retrieve information and support customer inquiries.
• Transfer calls promptly to the appropriate staff members or interpreters to ensure efficient communication and service delivery.
• Provide additional assistance to callers when needed, ensuring a professional, courteous, and helpful experience.
• Manage multiple tasks simultaneously while maintaining high standards of accuracy, responsiveness, and customer service.
• Follow established procedures and service guidelines to support consistent, efficient, and reliable call handling.

Requirements

• Excellent customer service, communication, and interpersonal skills, with a professional and courteous approach to caller interactions.
• Strong command of written and spoken English; additional language skills are not required.
• Proficiency in using computer terminals and digital systems to enter, retrieve, and manage information while assisting callers.
• Excellent keyboarding skills, with the ability to process information quickly and accurately.
• Strong attention to detail and the ability to maintain accuracy while working in a fast-paced, customer-focused environment.
• Effective multitasking, time management, and problem-solving skills, with the ability to respond promptly to customer needs.
• A dependable, organized, and adaptable approach to work, with a commitment to following procedures and delivering consistent service.
• Location requirement: Candidates must reside in Mumbai, Maharashtra, India, to be considered for this work-from-home position.

Benefits

• Private health insurance: Access to health insurance coverage.
• Paid time off: Time away from work to support personal needs and well-being.
• Work-from-home arrangement: Remote working opportunity for eligible candidates residing in Mumbai.
• Performance bonus: Additional earning opportunities based on performance.

We appreciate your interest and wish you the best!

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.