Franchise Account Manager

Studyin; Sector 10; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Collaborative environment

Career growth

Competitive compensation

Job summary

StudyIn is seeking a Franchise Account Manager to manage franchise relationships, coordinate daily operations, and drive staff training. The role involves onboarding new franchise offices, ensuring system access, and resolving partner queries to maintain smooth business operations.

The candidate will coordinate with universities and internal teams, oversee CRM setups, and manage data reporting and commission processes to support expansion goals.

Responsibilities

• Establish and nurture relationships with StudyIn franchise stakeholders.
• Coordinate end-to-end operations between franchises and internal teams.
• Lead franchise training on operations, systems, and updates.
• Liaise with universities and internal teams for agent portal access.
• Oversee franchise setup, CRM and portal configuration, onboarding.
• Resolve queries and issues from franchise partners promptly.
• Manage data, reporting, and commission-related matters.

Job description

Job Description - FranchiseAccount Manger

PositionDetails:

Position Title

Franchise Account Manger

Location

Noida

Employment Type

Full Time

About the company

At StudyIn, we believe that the rightguidance has the power to change lives. As the world’s most trusted highereducation specialist, we’ve assisted over 1.3 million students in accessingstudy opportunities since 2006, placing them at top universities across theUK, USA, Canada, Australia, New Zealand, Ireland and Dubai. Our global teamof 500+ professionals spans 40+ countries worldwide, offering expertcounselling, admissions support, visa guidance and university partnerships.

Key Responsibilities

1. Franchise Relationship & Stakeholder Management

• Establish andnurture strong, long-term relationships with key stakeholders acrossStudyIn franchise offices.
• Act as the primarypoint of contact for franchises, ensuring alignment with organizationalobjectives and service standards.

2.Operational Coordination & Execution

• Drive end-to-endcoordination between franchise offices and internal teams for smoothdaily operations to get the goals achieved.
• Ensure timelyresolution of operational challenges by collaborating withcross-functional teams (IT, CRM, Creative).

3.Training, Development & Capability Building

• Lead structuredtraining programs for new and existing franchise staff on operations,systems, and process updates.
• Conduct regularCRM and Application Portal (AP) training sessions to ensure systemadoption and efficiency.

4.University & Liaison Coordination

• Liaise withuniversities and internal liaison teams to secure and manage agentportal access for all franchise offices.
• Facilitate smoothapplication processing by ensuring all required systems and accesspoints are operational.

5.Franchise Setup & Expansion Support

• Lead theend-to-end onboarding and setup of new franchise offices, including:
• CRM account creation and configuration
• University agent portal setup
• Staff onboarding and complete operational process& CRM training
• Email and system access provisioning
• Provide fullvirtual operational support to ensure successful launch and readiness.

6.Query Resolution & Issue Management

• Proactivelyaddress and resolve queries raised by franchise partners, ensuringminimal disruption to operations.
• Act as a bridgebetween franchise offices and internal teams for quick and effectiveissue resolution.

7.Data Management & Reporting

• Conduct regularfollow-ups with franchise offices for final choice data anduniversity-required updates.
• Manage and resolvedisputes by coordinating between franchise offices, liaison teams, anduniversities.
• Ensure timelyclosure of escalations while maintaining strong partner relationships.
• Handle allcommission-related issues and act as a liaison between franchises andthe commission team.
• Address anydiscrepancies or concerns regarding commissions.

WhatWe Offer:

• Acollaborative, innovative, and supportive work environment.
• Opportunitiesfor continuous learning, growth, and professional development.
• Competitivecompensation package and clear career advancement pathways.